Why a person will spend all his time answering question for FREE and getting no reward at all?? With Yahoo ANSWERS Yahoo is getting people coming over and eventually using & buying other services ...
and i m a fresher..no degrees to bak my talent..bt i hav my work which will surely do d trick..bt i need sumone to atleast hav a look..and as of nw i don no how to approach dese big shots..any ...
I am interested in launching a website but have no idea how to go about it. Can anyone tell me the fees involved? How I go about registering a domain name? and copyrighting my domain name?...
i put my name on the do not call list the first day that you were able to put yor name on it but about 4 or 5 days ago i started getting phone calls saying i had filled out a form wanting info on ...
I'm a writer so the only thing I sell is my books. But lately I've been in a slump for traffic on my website. What kinds of things can I do to improve that?...
I dont and cannot afford a patent sadly....but, i wish to sell my idea of my product on, its all documented in a portfolio and i have hte first one made in the living room. its a simplistic candle ...
HR PUFF n STUFF aka P H A T GURL
A guest calls to make a reservation. She tells you her friend made a reservation for $115 versus the $150 you?
A guest calls to make a reservation. She tells you her friend made a reservation for $115 versus the $150 you are quoting as a rate. You explain to the guest that her friend did not book with your hotel. The caller becomes irate. How do you handle the situation. *
Simple, all you have to do is say, hold on just a moment while I put you on hold. Then go get the hotel manager. That's what they're for.
FreddyBoy1
Call her BS with a little BS of your own. Try something like "...the rates are calculated minute-by-minute according to reservations and rooms available. I can't offer you that rate right now according to my screen, but if you want to check back later..." Of course you know that she made it up and she will either book the room or not.
myste
When you said the friend did not book with your hotel you were basically calling the customer a liar. I'm assuming that you are an independent hotel - otherwise you could not know for sure that the friend did not book with your hotel.
The best way to handle the rate query would have been to say you didn't have that rate available and leave it at that. The customer is always right, even when they are wrong.
IMOK
Tell her you can't help her and suggest she double check with her friend about the hotel. If she doesn't accept it, tell her you're going to end the call.
notyou311
Just say, "I'm very sorry but there has been a misunderstanding. I wish I could help you." Then say good-bye and hang up.
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