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Courteousness very important for me.
Most three important things I would look for:
Responsiveness
speed
Guidance
wind
Helpful and ready to give clear directions instaed of saying "go there"
delta
to put it very simply, polite,respectful and attentive. that itself is more than enough
BDG
Prompt and courteous which is not easy to find.
kiranraj.bangalore
Friendly, prompt and immediate reply for queries! Over deliver (service more than expectation)
kumar s
I would expect the staff to be courteous, show positive body language, have good knowledge of whatever service the company is provding, an display efforts to offer me solution which would be for my benifit. And if all these would be accompanied by a smile, it would be brilliant.
And the last thing you want is for the staff is being grim in front of customer or show as if he/she is doing a favour to the customer.