As a salesman, when a prospect says they need to leave and think about it, what is the best response?

In my business, a customer seldom returns when they say they are going to think about it. I have them very excited and they like my product very much, but if they leave and think about it, very few return. What is the best way to create urgency so they buy now?

You have to remove it before you show them the product. This is called an "objection" If you remove the objection beforehand, you won't have a problem.

You start out by establishing trust with the client. Don't sell them what you think they want or need, sell them what they want or need. Listen to them and, depending on what you're selling, tell them before you present the product

"Look, a lot of people tell me they are going to think about it when I present this to you and that can only mean one of two things: Either I didn't explain it well enough, or you're afraid you can't afford it. If I can promise you that I can find THE product within your budget that you are happy with, will you promise me you're not going to say you're going to think about it?"

Let them know in the beginning that you won't accept that answer. If they aren't even interested in the product in the first place, they'll tell you right then and there.

Also, never talk to a spouse alone! Make sure to talk to both of them to eliminate "I need to talk it over with my wife" response.

All of these responses are actually saying "You got me and I don't want to say no, but I don't want to buy anything because that means you won, so I need a way out"

Ask them what is the number one issue they have to decide on, and then resolve that with them. Revist the positive aspects of your product. Depending on what you are selling - get them to sign (close) that day and let them know that this way they only have to call you for you to process the order and it will not require another trip to your office. Also try the Ben Franklin close.

http://www.startupnation.com/forums/5742/0

It just depends what kind of sales you are in. I guess it depends if you are the kind of sales that they need to by right then or if they do have the option in coming back. I have done both types of sales. I will give you some tips that I learned that helped me with both.

The first kind of sales is the one where they have to buy now. I would save the best thing to do is to assume the sale. What I mean by this is talk to them and write down what they like when you are talking to them. For example, if you are selling suits, ask them how many suits they own, and how old they are. This might get you a good idea of if they like to buy suits or if they need new suits. Then go through your product line with them, do you like this fabric or this fabric, this shirt or this shirt. And when they say what they like, write it down on an order form. If you don't have order forms, write it down on a pad of paper. Write EVERYTHING down that they like. When you get to the end, you say, so is this everything how you like it? and they will say yes. And calculate the price before they can say anything about it. If they put up a struggle, then say well, what is it that is wrong with this? What is it that you don't like about what you have picked out. If they say they aren't ready/ don't have the money. You can always say you can say something like 'well you know you can die rich or live rich'. Some people you can't turn into buyers no matter what. But always, always assume they are going to buy. Given you might waste your time half the time, but you will most definately get more sales.

If you are in the type of sales were people have to come back and more client related sales then maybe you can go a different path. I would still always assume a sale. But what I would do is a salesman's best friend FOLLOW UP. A lot of follow up. Get their information: name, phone number, address if you can. What you want to do with this is, if they are a new customer, you want to call them 10 minutes after they leave the store and say 'I just wanted to thank you for coming in, and let me know if you have any questions and leave your number'. Also if you get their address, write them a thank you note, in your handwriting and send it to them in the mail. Don't cheap out and do it on your computer. Just say dear blah, thanks for coming in. Then call them. I would say two days after, 4 days after, and then a week after. If they aren't interested maybe it isn't their time. Keep their name and number and what they liked. When your what they liked goes on sale, give them a call and say that you remembered thats what they liked and that you have a really good deal right now. Maybe then it would be a good time for them to buy. :)

I hope some of this helps. Sales are hard !!

Offer a discount if they buy now, say you've got to go somewhere yourself

If a customer needs to think about it, usually the price is higher than they want to spend. I know this is my case. Unless I absolutely need the product, if the price is more than I can afford or planned, I leave.
Since you don't state your product it is hard to give you an approach to show the need.
I will suggest asking the customer for an e-mail address so you can follow up with them. Also, if the product goes on sale etc, you can notify them ASAP which will give them a feeling you want to help them.
Good Luck

as a consumer, when i say ill think about it i mean

Leave me the #@% alone, if i want your #@%^ ill ask you for help.

best thing i would say is ok, here is my card. call me if you have any questions

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