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 What is the most effective way for a small business to advertise?
What cost effective ways are there for a small business (sole trader) to advertise? Magazine and newspaper advertising seems to be very expensive and offers low returns, so what alternatives are ...


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if you had to invent a pill that would relieve stress, what would you call it. what is the most clever name for a stress relief pill that you can come up with??...


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Hello, I have recently done computer work for 10 people in the area, each job I made about 100-150.. will the government come after me for now paying tax on this? What can I do to ensure I am ...


 What is the best way to stop telemarketers and junk mail?
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 In your opinion, what are the most effective ways to advertise and market an event?
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 Who do you think started the internet?
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 How do I start my own http:// site?
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 If a website gets 1000 unique visitors per day, how much money, on average, should it make?
If a website gets 1000 unique visitors per day, how much money, on average, will it make?

this is assuming it has the normal amount of annoying ads on it, including banner ads, google ad ...


 If I purchase an item online, how will it be delivered to me if I don't have a permanent residential address.
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 Wheres the best place to advertise my website and get alot of hits?
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 How's to increase traffic to my website?
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 What is the best way to optimize your website?
Besides going through Yahoo Search Marketing. I would imagine that their has to be software or links to learn how to do exactly what they're charging an arm and a leg for....


 How should we respond to customer who press us for a lower price?
topic from strategic marketing -posed by marketers please give me a good answear for this ...


 I dont hav aim in my life, and im confuse what i do in my life,hw can i search my goal?
im 26 yrs old girl without aim without target. and really i want to do somthing in my life.but what it is i really dont know?...


 Catchy travel slogan?
I am starting a travel agent apprecticeship and I am looking for a cool/catchy slogan for my business cards, Any suggestions? Thanks so much!...


 What do you look for in a good laundry detergent?
Hi, I am an American student doing a project on laundry detergent use in India, and what consumers in India look for in their product.

I was hoping to get some input from you all, about ...


 I need a name for my furniture / cabinet making co.?
...



abinawa99
How do i retain existing customers?
                     
 




davmanx
provide good service and keep in contact


S U P R A M
Rating
Service! Service! Service!

Dont over promise and under perform

Dont under promise and over perform

Provide real value and communicate this!


Jackie O
Well it seems you're already on the right track as customer retention is a really important factor. You need to focus on the emotional (yes the emotional!) aspect of making a purchase from you. The cutomer is always KING in any business and whether the cusotmer spends a little or a lot, each one must be treated the same. Some basic rules are:
Always make their experience a pleasant one
Keep them informed of any new products/services that you offer
Keep in touch to see that they are still happy with their original purchase
Go that extra mile to try to help them.

Try taking a course in customer services.

Good luck.


christina_converse
Rating
Keep in front of them, email, hand written letters and voice mails. Offer customer service unmatched by any of there other vendors. It should never even occur to them to use another person.


Jazzy
Give each one some sort of personal attention to make them feel they are your only or most important customer. Even if it just once a month that you call or drop by, or sent a note their way. They'll think of you and they will appreciate your time and thoughtfulness even if you slightly screw up sometimes.


chocolate-drop
Provide great customer service and offer incentives (coupons and other deals.)


amadei1981
Rating
Abinawa,

Surely it would help if I saw your website or knew more about the business.

What I would suggest is creating a "community". Something to make people come back to your website for example. Something worthy for them to drop back on.

Forums, blogs and message boards come to mind.

Now ... e-mail marketing is very powerful for selling to existing customers.

You might also want to come up with a product that would require an ongoing (monthly) fee.

Hope this helps.
Good luck.


ahmedamr_c
Rating
you can retain your customers by creating a marketing realatinship which make him belive you are the best through:

Direct contact
Good communication
after sales services
always try to provide something extra as a gift
from a while to while remind him with you and ask him for any faults has been there last period
and remember <the customer is always right>
thats enough 4 now
thnks


Robert
setup on autoship program or dito delivery on the products they use all the time.


v.m
Rating
Retain existing customers means create loyalty. new offers always will keep customer as long as they are logic and reasonable. Try to find out your customer expectation in this case he/she will never try the other place and It is good idea if you put yourself in customers shoes.


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