 What would you do in this situation?? |
| I am having a copy/print job done and the sales person who I made agreement with on the price for the entire job had ran me off a sample print or copy, which was not that good , so I asked if he ... |
|
 Make money online for free? which sites I? |
| I want to know some good paying websites online that pay you for surveys, or anything really! I am 15 and I want some money to buy a car.... |
|
 What is the best way to drive traffic to my website? |
| What is the best way to drive quality traffic to my website?... |
|
 Name my company? |
What should I call my company name?
i will be exporting construction equipment from UK to UAE.
all i need is a company name.
any ... |
|
 I know that YOU KNOW the answer!? |
| What is the secret of being a BEST SELLER?... |
|
 How can I increase traffic to my site? |
| I want to increase traffic to my site, just want know if anyone has any tips.... |
|
 SHAMWOW...does anyone own this product; does it work? |
| Alright so everyday I see commercials for this drying rag that's supposedly made in Germany...they hype it to be this incredible invention that will change your life, and from the commercial it ... |
|
 Should *Answers* fanatics worry about this? |
| If someone deletes all their questions asked after everyone's answered and a best answer is chosen, then do the people who answered lose their points?... |
|
|  |
I'm eating right now. | How to deal with a negative costumer?? |
|
 |
 
confused
 |
greet them with a smile and be as nice as possible to them. I have worked in the retail business for 20 years and have encountered tone of negative people, Some people thrive on the fact that they can get you rattled. Don't let them see that this gets to you. If you have to, have someone higher up than you handle it if it is out of your control. |
|
KT
 |
A supermarket once had a sign in the front of the store that said, "Rule 1: The customer is always right. Rule 2: If the customer is wrong, see rule 1." Treat the customer extra nicely and answer all the questions. Have a thick skin.
Good Luck! |
|
rabid_scientist
|
With a gun.
Nah, too much trouble to lug one around. Anyway, try to remember that it's nothing personal. Maybe he's just having a bad day, or maybe all of his days are bad. It's no excuse, but often if you knew the true cause, you'd probably pity him. |
|
yoonixa
|
Say that they're absolutely right and that you'll try your very best to help them out. Take it as a challenge and you'll graduate as a salesperson with tact and integrity. |
|
Benji Man
|
kill them with kindness. |
|
kmcpmgoodson
|
I manage a call center for a telecommunications company and the people that call in are having service issues, so I know about the bad customer believe me. You just have to let them know that you understand and will do anything that you can to help them. The bottom line when they start yelling and cursing at you is that sometimes you have to take it. If it is on the phone though your employer has an obligation to protect you. They should have a script along the lines of "I really want to help you, but I hear that you are very upset and I will be unable to help you if you continue to scream and use profanity. If you cannot calm down I may be forced to terminate this call." People tend to get a lot more irate on the phone when they don't have to see the person face to face and they also tend to be a lot more belligerent with women, not hard to figure out why, though it is pretty pathetic. You just have to grin and bear it a lot of time and there is no tried and true method, just figure out what works best for you. |
|
merlin_steele
 |
I have a crush on this girl at IHOP. I think it's mainly because I've seen her juggle many customers at once. She doesn't get ruffled at anything, even my flirting with her. A positive attitude goes a long way. People like that are unstoppable. |
|
linkUS
|
First of all what went wrong with your costume? I mean, what part of the costume was negative? Was it the costume or the costumer that was the problem? Normally I deal with the negative by getting out my needle and thread and going to work. Or if it was the costumer I just don't deal with that person any longer. Hope this helps and GOOD LUCK |
|
John
|
Key = "your Attitude" first and foremost.
If you are in customer service then you are being
paid to focus on the customer. They are not
always right, but they always come first.
Next let them deal with the emotion. All customers
interaction is based on two aspects. Emotion and logic and
you can not reason with emotion, so with any customer, let them get the emotion over with, then deal with the logical part of the interaction.
To show understanding to the customer, that he has been heard, you will need to practice empathy which means the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.
I like to employ the Feel Felt Found technique here which can take many forms
(eg. I UNDERSTAND HOW YOU FEEL, OTHERS HAVE FELT THE SAME AND THEY FOUND......)
Another quick tip is to remember that when telling a customer what you are going to do for them, First tell them "WHY". IF you tell them what you are going to do first, tell will never hear the "WHY" part.
(eg. Mr Customer, because this situation is something that I don't handle directly myself, and I want to get this corrected for you now, I will need to transfer you to a different department, is that okay with you?)
Remember, when they are yelling and screaming at you, I always like to think of that saying "you only hurt the ones you love". They know as well as I know...I am the person who can help them the most.
PS. Some of my best customers are the negative ones. Reason why is because I invest myself in solving their issues, whereas my competion doesn't.
Hope this is some help
Have a great day |
|
www_trollwars_com
|
ignore him |
|
what
 |
Seriously, just realize that "Hey, this is not my life. I do not need to take this personally, because the world is full of angry people that will take their anger out on anyone. If it wasn't me, it would have been someone else." Don't sweat it, and realize that life is a nice time while you have it. |
|
Umar Khan
|
with patience as it will put good impect on that person |
|
chadmosher14
|
Be highly-overfriendly. Happiness kills people who are pissed. |
|
blackburntkorn
|
try to be polite but stand up for your product or if another person is invovled get there side of the story use your best judgement if that doesnt work get your boss |
|
| |
|
| | |
| Questions List |
Answers | Last Post
| | | |
14 | 17 minutes(s) ago
| | | |
14 | 40 minutes(s) ago
| | | |
14 | 3 hour(s) ago
| | | |
13 | 6 hour(s) ago
| | | |
14 | 11 hour(s) ago
| | | |
14 | 2 day(s) ago
| | | |
14 | 5 day(s) ago
| | | |
14 | 2 week(s) ago
| | | |
14 | 2 month(s) ago
| | | |
14 | 3 month(s) ago
| |
|
Homepage 
Financial
Forum 
Advertising & Marketing 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
