democratssuck
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The question is not whether the customer is right, it is whether he thinks he is. If the customer will not listen to you try to explain something or is trying to tell you how to do your job. Allow him to continue to believe you're listening and doing as he says but really just do things the way you're supposed to. |
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sammiesmykat@sbcglobal.net
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No the customer is not always right, but you need to make sure that the customer feels that everything has been done for them in order to get the out come they want. |
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Dawn A
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Don't ya hate working in retail.I did. That's I switched and stuck with the animals, now I work from home and only deal with people this way.through my computer and shipping the items they buy.Much nicer. |
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RUAQT?
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Nope. |
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me
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for the sake of your job, yes |
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ufa
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no, not at macys at least. they dont care even if youre right |
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mom of 2
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nope |
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silver rose
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simply no |
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unbelievable
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That is OK up to a point, but after that, show him the way out. |
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?
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You just have to convince them your way is what they really want. |
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dirtyrubberduck
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Yes, suck up your pride and take their dough. |
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PiScEs_21
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preetyy much!depends where u work! |
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loulu
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Not really "right" as in correct, but right that in the business world anything that can be done to resolve the situation, and pacify the customer will be done. Smile politely and bite your tongue! |
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QuestionWyrm
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Okay here is the deal, at the grunt cashier position, the customer is always right unless it goes against policy. If the customer complains about policy, refer them to the assistant manager.
The assistant manager can make concessions to policy in the form of money back, etc. If the assistant decides, the customer can be MORE right than policy. He referes ultra complainy people to the general manager.
General Manager can give away free items, fire employees, or ignore policy further than the assistant manager making the customer "more right" He refers people to the district manager.
District Manager can't do much but refer people higher until they reach someone with the ability to CHANGE policy. |
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sunshine_today
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that's what managers are for. Dealing with the prickly customers. |
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BellaDonna
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watch the movie FALLING DOWN ...think Michael Douglas was the main character |
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okiegirl
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No not always. At least not in todays business world. |
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js
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No they are not and if your boss lets you, tell them how wrong they are and kick them out like I use to do when I was a cashier. it's not your fault the customer is a 40 year old virgin with no friends |
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trwab
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Only when he still has the money! |
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Answerer
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If the customer is always right, then he can never be wrong so the question is foolish. |
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harryanichkin
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If he pays, who cares! |
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jack russell girl
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No! These people need to know that they are wrong. Often time customers are angry, because they don't realize that they are wrong.
Their error needs to be explained to them, so they know next time. |
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mamoucindy
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Yes! The customer is always right! (or at least you make them think they are!) |
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nicky k
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Yes.The customer supplies the company with money.So they can never be wrong.;) |
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Albert
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We all know that nobody is perfect! We just all hope that we are always right ...no? :)
"The man who makes no mistakes does not usually make anything." E. J. Phelps |
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