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skycat | Is the customer always right? |
|
 |
 
Flit
 |
Certainly not in my experience. They are normally wrong, but think they are right. They also think they can speak to you like a piece of crap.
Tip for everyone: If you want help, be nice to the person you want to help you. Then they'll go out of their way for you.
Treat them like crap and they will not want to help you at all. |
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skelomalso
|
No, the customer is not always right but most businesses give in to customer demands as a goodwill gesture. |
|
Freakin
 |
Absolutely not.As a retail manager we ditched that phrase years ago.Most are wrong. |
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jellybelly
 |
No, but you should try to make sure they walk away happy. |
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Stig_316
|
Course not! |
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:)
|
Nope. |
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Chris
|
Only if you work in ASDA. |
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Quizard
|
No. The customer is USUALLY right.
Several retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.
Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.
The trading policy and the phrase were well-known by the early 20th century. From the Kansas City Star, January 1911 we have a piece about a local country store that was modelled on Field's/Selfridges: |
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mark_harrison_uk2
|
I ought to stress that my answer relates to Business-to-Business transactions.
My policy is that either we provide OUTSTANDING service to a customer, or we don't bother. I'd rather not go ahead with someone for whom we can't do a good job.
I used to work on the theory that the customer was always right, and we wasted a lot of time.
I now carry out a review, once a year, and look at our "bottom 20%" of customers - the ones from whom we make next to no money, but tie up a lot of our time.
If possible, we then arrange to "lose them to a competitor", but I have been known just to phone up, particularly with customers who are personally rude to my staff, and explain that, once the current contract comes to an end, we no longer wish to be a supplier to them. Surprisingly, sometimes this has had the effect of turning them into really GOOD customers :-o |
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Sheree Mettler
|
actually the phrase is the customer is always right. even when they are wrong you should make them think they are right. keeps a good clientele and people will come back to your place. that`s the secret of good management and of a good business. |
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Unstoppable Dreams
|
HERE IS AN EXPLANATION OF THE PHRASE AND IT'S ORIGIN.
The customer is always right
Meaning
The trading policy that states a company's keenness to be seen to put the customer first.
Origin
the customer is always rightSeveral retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.
Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.
The trading policy and the phrase were well-known by the early 20th century. From the Kansas City Star, January 1911 we have a piece about a local country store that was modelled on Field's/Selfridges:
[George E.] "Scott has done in the country what Marshall Field did in Chicago, Wannamaker did in New York and Selfridge in London. In his store he follows the Field rule and assumes that the customer is always right."
Whether the phrase was coined by Field or Selfridge it is fair to call it American. What we can't do is credit them with the idea behind it. In 1908 CĂ©sar Ritz (1850-1918), the celebrated French hotelier is credited with saying 'Le client n'a jamais tort' - 'The customer is never wrong'. That's not the phrase that people now remember, but it can hardly be said to be any different in meaning to 'the customer is always right'.
HOPE IT HELPS!
BEST WISHES & HAPPY NEW YEAR! |
|
Dragonfly
 |
Only to a certain point.There are limits, and you have to set guidelines. Try to help them, but if they are rude, and cause major problems, things need to taken care of. Don't let them take control in a bad situation. |
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Aah-Bisto
|
If your running a business, they are ALWAYS right! |
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Denise M
|
My clients are always right - but that's because I'm very discerning about who I will accept as a client. I'll only accept people who are nice, generally happy, positive minded, high integrity, etc.
No - but you have some responsibility in that, too.
Customers may not always be right - but they certainly aren't always wrong, either.
I am a marketing expert and I believe a business owner has to take responsibility for the kind of customer that comes to their business. Honestly, if you're getting a lot of snarky people who are demanding and a pain in the neck - chances are there's a disconnect between what they think they're getting (the brand, marketing message, etc.) and what they actually get. If that's so - maybe your marketing message is "off" or creating confusion.
I have a process I take my clients through that takes about 45minutes and shows them how to attract ideal customers that are a pleasure to work with and that you'll feel fine about letting them be right.
Isn't that a better way to do business then worrying about people who treat you like cr*p?
All the best,
Denise Michaels, Author
"Testosterone-Free Marketing"
A Business Bestseller at http://www.tfmbook.com |
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jeff m
 |
HAVE YOU EVER BEEN A CUSTOMER HAVE YOU ALWAYS BEEN RIGHT??? ENOUGH SAID |
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