Paul C
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I was with NTL and and when they first became Virgin I thought that's good, a big name firm will look after us!!
How wrong was I!!
My TV on demand does not work and they tell me its a problem they know about and can do nothing about it, I had a problem with my broadband and since July 1st, to speak to them about broad band you have to phone a 0906 number costing 25p per minute!! And the problem was there fault!!
I do advise anybody with a problem to phone them up and moan and moan and they will always drop the price.
I was paying £30 for medium TV, 2mb broadband and telephone line. Because of me moaning I now pay £26 for Large TV package, 4mb broadband and telephone line.
So I suppose its not all bad,, but they really need to get call centre workers that are easy to understand!! |
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hog b
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Yes I think it has been a change for the worse. My first 2 bills were completely wrong, with all the ensuing hassle of getting them changed i now pay over the counter, to avoid getting incorrect debits, and am charged for the privelege.
Also they keep trying to get me to take extra services I don't want. Also it seems longer waits on 150. etc etc.
Also I don't like the idea of lining R Bransons smug pockets, maybe not as bad a R Murdoch though. |
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reniannen
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I hate Virgin Media, you're not alone. Thankfully my on demand is ok but my red button still isn't working which is absolutely maddening during festival season! The channels keep skipping or sticking and I keep having to reset the box. Plus our cable box is falling off the wall and open to the elements so we phoned up months ago to get it fixed. But after hanging on the line for hours I eventually got a guy half way around the world who couldn't understand what I was saying and I couldn't understand him. He eventually said he would send someone out but to this day I've never heard back. Oh and to boot they my bill is wrong every month so I now have a monthy ritual of hanging on the line to get it sorted. |
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Poison
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Not the same as you, but I was with NTL - now Virgin and I have to pay £5 a month for not paying bills by direct debit which I think is a disgrace. |
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bingowings
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I'm with you on that one. my Internet went down after calling the free number a recorded message told me they couldn't help me and i would have to call a premium rate number. i have a call bar, after waiting for that to be lifted i finally arranged for a technician to come out between 8 and 12 3days later, if the problem was their fault i would be refunded the cost of my phone call. wow!
i lost half a days pay and gained 60p cost of my call!
something just dosent add up!!! |
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jayemess
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I had problems after getting Broadband installed and got no help at all from Virgins Help Lines. I eventually got an address to write to Richard Branson direct but before doing so all was resolved so I did not contact him. Sometimes I wish I had just to explain the treatment I had to put up with. |
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Debi
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I have VM but not the TV service or phone. When I had trouble with my internet ( which is actually not rare as I have multiple pcs on daisychained routers) I went through all the obvious checks - plugging unplugging rebooting 7 pcs in different formations etc before I phoned the helpline. When I did call I got a very friendly chap somewhere in India who talked me through the lot again and had to refer to his supervisor twice. But it was all sorted in the end ( and not his fault for following procedure). I was just happy to have the whole lot up and running again.
In the end I think it cost me around £8 on my orange mobile but I was just so happy to have it all working that I didn't mind.
Sorry y'all I'm actually quite happy with the service I get at present. |
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madgooner
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Broadband help was a similar poor experience.
I pay £70 pm and they may soon be losing it all.. |
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Business in Barnet
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Thank you for highlighting the problems with VM.
I was thinking of moving to them for my Broadband.
I won't now.
Kind regards
Business in Barnet
http://www.business-in-barnet.com |
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dara G
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you are so not the only one to be unhappy, I'm at the same distressed point as you, and will be changing as soon as the right deal comes, i have both Internet, TV and telephone with mine and the main telephone bill is only 5 pounds the rest of the 85pounds is made up of sports channel and broadband each at 25 pounds...and added extras they have put on my bill each month....then they have the audacity to give me shoddy broadband and TV, if you ask for help with something its now gonna cost 21pence per min to get it....even if its one question.
calls for a mass walk out from Virgin Media!!!! |
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energyblast
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Your most probably not the only unhappy customer. The reality is that many telecomm company are suffering the mondial dereglementation which broke the monopole the big company had on the market and this is only the beginning at this moment most customer are blocked in contract and with the poor service they are getting will quickly change company as soon as they have the chance to do so. I changed for a multinational (19 countries) and I`m really happy with the service. But I don`t know which country you are from so I could not tell you if cellular are available where you are.
You can contact me via e-mail
Cheers |
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Chris C
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VM is great. Just write them a formal letter with details about everything that you're unhappy with and threaten to switch to Sky. They'll lower your bill and you'll get to keep the same service. Honestly, it works. |
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