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It's Me | Customer service....? |
Do you think that there is no longer any point making complaints, because nobody does anything about them?
Additional Details
I'm not referring to any specific companies, I just mean in general. |
 |
 
x14over2pir
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If the company looks like it is big enough to analyse complaints as a statistic, they would take note of complaints, because as you say, not many people care to complain as 99% would just stop buying rather than wste timne saying something. So if some company like one fancy well known cola company receives 1000 complaints, then its sure to have at least 100000 potential bad feeling customers. If the complaint is very specific, they will translate that into a bigger real population figure and maybe act on it.
If there is a customer service dept, then there is a chance they are looking at the returns and complaints and are extrapolating these into real numbers.
So do complain and get a few freinds to do the same and it may make a big difference. |
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Sami
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No, if the customer service department does not act on complaints, then sooner or later they will lose customer satisfaction and there customers will be more likely to go to a different company, therefore complaints are allways important.
They are also important when the company adds up the number of complaints at the end of each year, and if there is a dicline in profit, then that would be the most likely answer, and they would take steps to improve the situation. |
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Minoodlie
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Oh it's always worth complaining.
I work in customer service for a large and hugely successful company and if the staff didn't actually do something positive about our customers complaints we'd be straight out the door. |
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Gfiddle777
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I think there are still come companies and employees that care a lot about customer service. I work in a service industry that is very concetrated on treating every client very well so I pay more attention to the service I receive now. I ALWAYS make a point to let a direct manager know if I receive outstanding customer service. Normally all they here is when a customer is upset, so I like to let them know when one of their employees has made me feel welcomed in there store. |
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Everyday's the same again...
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you should always complain, loudly and clearly; otherwise nothing will ever improve. BUT make sure you are justified in your complaints, and make sure you use whatever provision is made available, i.e. complaints forms etc.
On the other hand, if you are prepared to complain about poor service - make sure you compliment good service. |
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Prince By Tor
 |
I am not listening. |
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cally l
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Agree 100% customer service is now dead |
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Prodigal Son
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I think that's very true yes, they just keep passing you from department to department who have no idea what you're talking about. |
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sasil85
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The problem is stupid customers complaining. What people have to understand when you complain you have to go to the top (not the manager/supervisor) I'm talking the top the CEO head of the company the corporate fat cats themselves. Nobody below them gets enough money to care what you have to say. Not to mention most complaints are derived from retarded company policy made by fat cat CEO's. Remember the guys at the bottom do not make any real money so yelling at them is just going to make them give less and less customer satisfaction. If you have a complaint go to the very tip of the company. |
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Paulo Eduardo
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There still are some good and competent companies out there, not all of them make a point of doing overtime to be incompetent! |
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Qed X
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Customer service these days are strictly
run to benefit the company, not interested
in customers.
Customers these days seem hooked,
rather than using the advantage of some
competitions |
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