I booked a room last minute on Tuesday night online at Hilton.com for Wednesday 6/13 into Thursday 6/14. Well, it said there was an availability when I checked, but when I looked at the confirmation page it said Friday and Saturday 13 and 14th in July. When I called the front desk they said that when there's no availability, it automatically pushes the reservation to the next month. She spoke to the night manager, and they agreed to give me a refund, before they realized there was a 3rd party that I have to contact. I paid in full for a reduced rate, which stated no refunds or changes to the reservation. Well, they made a change without my consent, and I don't know how to get a refund now. The 3rd party is this place called Net Direct, which is the option I chose to pay in full for the cheaper rate. How can I get a refund? My reservation was cancelled, and I tried contacting Chase: Visa (used Debit Card), and they told me the charge was still pending, which means I can't dispute it...
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Will I be able to get a refund if I dispute the charge? I know American Express is great at disputing charges and taking care of their customers, but I don't know about Visa. I spent $300 on a room that I'm not going to be using, on a date that I didn't request. So, I'm basically paying for their mistake. What the hell should I do?