pinky
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Its frustrating and bloody annoying, I had the same problem when I had problems with my computer and called the helpline. They didn't have a clue what I was saying And what really pisses me off more is the amount you get charged for the phone call, arrrgggghhhhh!!!!!! |
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Ally
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You're lucky you got through to India at all - you usually have to be put on hold for a half hour. That's after you have been through 6 different menus of options!! Would drive you to drink - where did I put that box of wine? |
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Musicol
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I deliver in London, and our company uses a call-centre in India for customer complaints and queries. One of my customers rang them to ask if there was a delivery driver in South London that day. "South London?" came the response, "Where is that?" |
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Avalon
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its more than frustrating..its bloody damn annoying |
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doodlebug
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I agree with you 100%....... I do not begrudge them their job.........however I HATE the fact that when there are so many Americans out of work many companies opt to take their help desk positions overseas and make it almost impossible for to resolve the issue because the American or English speaking consumer cannot understand the operators heavily accented english and the operator cannot understand what the consumer is trying to say because of the language barrier.........
You are not alone! |
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Val G
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I find it more frustrating when you've just sat down to dinner at 8 o'clock at night and the phone rings. It's one of those flippin' cold calls asking you if you have a mobile phone. From India. Why??? |
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bluefurball
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It is frustrating yes and will continue unless those of us who are angry finally move our business to companies that still operate in this country...This isnt easy as we are held hostage to the money men who use India, Phillipines and the like to pay low wages to staff instead of thinking of their customers. the days of the customer is always right have long gone....mores the pity.. I usually get a scot when I phone Sky,maybe Im lucky...my concern is my details being held in another country, including my passwords and details...and they tell us to be careful of identity fraud... |
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Fairy Nuff
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It is the most annoying thing ever! I feel like Victor Meldrew when I'm on the phone to them.
Last thing I was on about the broadband, trying to report a fault, took days to fix omg I'm still mad now thinking about it!!
The only way to make it stop is to switch companies to those who don't use the call centres but how will we ever now... you notice when you phone up to order the damn product it's never a foreign call centre then!
Bah I'm right riled up now haha |
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got2avekayanow
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i've had the same problem with sky, o2, etc etc.
but by far the worst i have ever had is when i booked my theory test on the phone.
i wanted to book a test in salisbury. when i got the confirmation letter it said shewsbury.
when i rang to complain / rearrange it the guy of ethic minority (to be p.c) told me that i was prenouncing the word salisbury wrong!! and that it is said sall-is-beery.
to say the least i was not happy and really had to bite my tongue. |
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darling *****
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Dont you feel like throwing the phone at the wall. You spend five minutes waiting for someone to speak only to find you cant understand a word they say. They dont even get your name right. Arrrrrrrrrrrhhhhhhhhhhh |
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Jen-Jen
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No, it's annoying as hell......I hate having to go through that...explain over and over and over because they can't comprehend what you are saying! Definitely one of my top pet peeves! |
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SHERINA
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I'm in the United States and I have this problem with Dell Computers. Every time I call them, I get someone in India that doesn't answer any of my questions and has the thickest possible accent. I hate it. I really really hate it. Outsourcing: just another annoying way to save a buck. |
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Kirsty
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Yes, it is VERY VERY VERY annoying. In my case it was with BT re: broadband connection, it took 102 days to start working so you can imagine the number of phone calls that that it involved. |
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x-Lk-x
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Actually I find it quite offensive that the people to whom Im paying to speak to cannot even pronounce my mane properly |
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Nathan C
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It is incredibly irritating. However recently companies have been training linguistics in places such as India to speak with local accents to the caller, after numerous complaints worldwide. For example If you live in London and call, even though it's in India, the people on the line will use a local accent when speaking to you in English. This is meant to make the customer feel as though there calling a local service rather then abroad! Customer satisfaction on the issue is supposed to of gone up! Sneeky ehh!!! |
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Know-it-all
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Helloooo can I help you? What box are you talking about? What is wrong with the box.. Hello , Hello Hello Click!
Just be grateful they don't route your call to someone in France! |
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