Brandie
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Check out this site www.consumeractiongroup.co.uk they help with claiming back charges from bank, credit card companies that charge late fees etc., Be prepared to do alot of reading, but a well informative site. |
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Avalon
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just picking my self up from the floor from laughing so much...you can,t |
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sexynutters
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tell them you want to leave their company and tell them why then they will suddenly give it back to you as they dont want to lose customers...cheerio |
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michael_stewart32
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have to go have a sit down meeting with banker |
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Mandy T
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I have found this great website - I was reading information about claiming back the last 6 years bank charges from your bank only yesterday. Have a look it tells you what to do:
monesavingexpert.com |
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firebright
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Please go to www.moneysavingexpert.com There is an excellent guide on how to do this. |
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Smiley
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The daily mail is running this very issue as an ongoing campaign..
It is possible but the banks are apparently dragging their heels with unnecessary red tape, false info and customers being given the short shrift.
Message in the DM is to stay firm - the charges being so high is illegal although they can charge a nominal fee normally under £5.
Do not give up - it is your money. Best of luck. |
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Shirl
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If it's natwest and they are charging you, you can speak to lending, to see if they will refund any charges acrued by you. If it was an unpaid direct debit or a cancelled d/d that still debits the account, you may be able to gain it back.
Other than that, ca you not change your bank or be more careful not to incur charges in future? |
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Malcolm
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Write to them about it, giving your reasons for requesting a refund. If they really are unreasonable charges (not just your biased opinion) they will, in my many experiences, make refunds, especially if you have been a model customer to date. |
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mimi_2l
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It depends how much the amount is and why you where charged the amount.
The bank will usually refund charges 2-3 times as a "gesture of good will" over the course of about a year.
If and agent wont do it ask to speak to a supervisor or write a complaint letter.
If its charges for something which you continually do ie. go over limits unpaid d/d i doubt they will refund it.
If its a one off the will more than likely refund. |
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mrs_empo
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You could try and complain, but usually the charges are stated on every bank statement. I have had charges removed in the past. Good Luck!! |
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idclaire
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I just did that. When I called the number on the statement, my first step was to have a very nice and pleasant voice - not angry, nor resentful - but just very nice. The representative was very anxious to please after I stated to her, "In the interest of Good Customer Relations, can you please take a look at this balance?" "There are charges on here I cannot account for. Would you please take a look and give me a credit"? Perhaps it was that my situation warranted a positive response, but the Rep did take the amount off my account and made it a zero balance, which was what I was striving for with her. If you can remember that they are people with feelings too, maybe you can approach it from a positive standpoint and a lighthearted smile in your voice instead of an adverserial position. Try it; it's worth an effort. If it does not work, then I would try to seek help from the Manager with an "Can you help take these charges off in the interest of good customer relations?" If you have money in IRAs or a savings account, I would gently let them know you will take your money elsewhere. Good Luck!!!!! |
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gordonmother
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If you feel that the charges are unreasonable, you should write to them first and follow their complaint procedure. If you are not still happy I suggest that you contact the banking Ombudsman,who will take your case, if he considers that the charges are unreasonable and unfair. If he decides in your favour, the bank will refund the charges and there will be no cost to you. On the other hand,if he considers that the bank is right in charging you, you can not go any further. |
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