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| i found a blank cheque in the office which has my boss's signature...shud i return it to her or use it to get cash !!??... |
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 How/where do I package and ship items? |
This is actually my first time shipping items and what not.
I'm shipping cellphones within the US.
I want to know how do I ship them? Like is there a place where I can get a box and ... |
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 Supermarket "parent and child" parking spaces.? |
| I mistakenly parked in one at Tesco (snow covered the picture of a pram.) I meant to stop on a disabled spot for my mother. An attendant came and said "you can't park there. It is for ... |
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 In Britain, are there any jobs for 15 year olds? |
Coz I want some money so i can buy a games console for christmas and i'm hoping to get a job soon, but i can't find any jobs.
do you know any jobs that hire people around my age.... |
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| My sister is in 6th grade and people dont even know her name. she and I both are not very outgoing and I need to know how!... |
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| Everytime I go out with my friends they tell me tell me to meet a guy or something. but all I tell them is I have a boyfriend that likes me like this because he doesn't want me to get hert. All I... |
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 How to get rich.? |
| too many scams out there,,,what works,,,i mean getting finanancially free.... |
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 Could som1 go bankrupt this way? |
if you went to the dollar store and bought something for 1$ (duh) and gave them a check for like $400,000,000 (400million)
and they didnt have a bank nearby to cash in the check to give you your ... |
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| - as long as they did something that caused them to have a certain amount of activity ('activity' as measured by, say, brain metabolism)... |
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 Need help with girl? |
| Friend of mine I like for a while she broke up with her boyfriend about month ago.so I was going to ask her out but then when my friends asked her on MSN and she would go out with me she's like ... |
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 When taking minutes for a meeting, should you note if someone arrived late? |
| At the beginning of my minutes I always start it with a list of Attendees. At the last meeting 2 people showed up really late. One showed up more than halfway through and the other for about the ... |
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Jack | How many of u favor call centres being outsourced? |
Do you support the companies like Powergen that have re-established their contact centre back in UK from India. Is it going to help company provide better services to its customers |
 |
 
Gninja
 |
NO, i think it sucks................ they've only done it to take the weight off there own backs!!!!! |
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Peter_Jackson_Fan
 |
I Support those Companies!
(coz....i am Indian) |
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Toubled
|
I agree with the others. Surely it's better for a call centre to be in the same country as the customers. |
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David R
 |
Personally, I can't even seeing the point to call centres. If punters are unhappy, why not make them write letters and post them to unidentifed post boxes, if they can write?
What is the point in trying to save expense and then setting up a call centre, where-ever. Its just less money for the share holders, who are really the only truly reasonable and responsable party in a quoted company.
Who really cares what the quality of service is like? Companies are there to make money not pander the morons and cretins.
If its cheaper, Indian call centres get my vote. Besides, we economically sodomosed their country long enough. |
|
yeah well
 |
just because your first point of contact speaks better englisg, doesnt mean, that the engineers, back in the uk, will move any faster..... but i pay my isp over the odds, because they have the best support F2s.com |
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richieinswindon
 |
I have no problems with call centres being outsourced, but have had a number of problems with my bank who have outsourced their call centres to India.
There has been a number of times when I have not been able to understand them because of the accent, and a number of times they have misunderstood me because they have not understood the context of my conversations with them, so I have decided to change banks.
As long as the person understands what I am saying and the context of my conversation (and vicea-versa), they could be outsourced to mars for all I care, but I do get annoyed when customer service falls down just because the company is trying to save a few quid. |
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deepbluesky1008
|
Voice processes are best not outsourced, in fact many companies in India are refusing to take up only voice based process, so let the people in UK, US or any high cost English speaking country rejoice by handle your own pains. Indians are much better in solving complex problems through there intelligence rather than doing some low level stuff.
For so many of you I must let you know that before Vonage outsourced there call centre in India the average hold time was couple of minutes, and I should know as I have been a customer of there service for some time, since moving the first level help desk the response time has reduced dramatically, but yes if you are happy with God forsaken hold time before someone from your country is going to answer the phone you are more than welcome. |
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kerrykinsmalosevich
|
Contact centres should definitely e moved back to the UK. It is bad enough talking to someone who has just answered the phone and is looking at a computer, so when you can't actually understand one another it is ridiculous! |
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Pema
|
Call centres should be in the same country as their customers. I had to call a microsft one re my son's X-box; it was in Germany I think and it was a nightmare trying to explain the problem to the woman plus trying to understand her (I think she was spanish). Especially as the problem wasn't that clear to me either...
Aside from anything else we should be aware of the difficulties that are caused in other, further away countries. Call centres in India have a high turn-over even though the wages are better than for many other jobs. Part of this is due to the operatives having to try (usually unsuccessfully) to pretend to be British (or whatever) and suffering from sleep deprivation as they are working through the night.
companies need to realise that there is more to operating a successful business than the bottom line for their shareholders. Not that the utilities should be in private hands anyway. Bring back nationalisation I say. |
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lozzielaws
 |
I much prefer call centres in the UK.
The ones in India arent much good, they have trouble understanding so many accents from around the UK, we have trouble understanding them, they have no idea at all about local areas, they are really just call handlers, and dont seem to be able to help with anything difficult or technical.
I hate ringing my bank, cos its always someone in India who it takes me ages to explain things to cos Ive got a really strong local accent. At least in the UK, people are much more aware of local accents and local areas. |
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Molly B
|
I think it's the worst thing ever, you can never understand what these people are saying and some of them are down right rude. I am glad one company has seen the light. It is obvious that these companies, which are already making a great deal of money out of us are trying to fill their coffers even more by paying lower wages. |
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Chris K
|
Not at all - Nothing annoys me more than speaking to someone in India who has no clue about the English ways etc.. Give jobs to the british! |
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Bob S
 |
As a former telecom manager in the US and having frequent experience with outsourced call centers, I can state, without reservation, that they are HORRIBLE. The workers are difficult to understand and in most cases thoroughly un-knowledgeable.
Outsourced call centers are a cost saving measure that thoroughly degrade customer service. It is one of the biggest complaints in the US and a major mistake. |
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mrfoxhorn
|
I vote no. The service is not better and any one who thinks it is has not had to sit on the phone with a service rep for a company that can't understand what your saying. |
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nora22000
|
LOL!!! The worst call center story I ever heard was from an Indian colleague who was trying to work with a rental car agency to get a car in Chicago.
The person on the other end of the phone was in India, insisted he was in the US, but didn't know where Chicago was, how many airports it had or what their names were, or anything else necessary to help the guy he was talking to.
But he was pretty good at defending himself in Hindi when the caller got upset and started yelling at him in their common tongue! |
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genghis41f
|
Yes, it will help. I had a telesales call last night , at 10pm from india or the like. I could barely understand the guy! If I was calling a company for help, I would like it to be from a person who understands my language, including slang, and knows where I'm coming from. |
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delta9
|
I hate these foriegn call centres i can never understand a word they are saying |
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nemesis
 |
Outsourcing call centres to India is not very popular amongst customers - for the following reasons:
1. Communication barriers caused by accents, and language differences (more pronounced when dealing with technology related queries).
2. Inconsistency - especially when the Indian call centre have different procedures to the UK branches of the same company.
3. High staff turnover in the Indian call centres increases the chances of talking to a new person who is unfamiliar with the company.
4. Poor infrastructure caused by technical limitations e.g. a smaller company will only be able to afford a slow computer link between UK and India.
5. Customers feeling disillusioned - not knowing whether they are talking to someone in the UK or India.
Relocating call centres back to the UK is much better, as it creates jobs within the UK, and also creates a sense of familiarity amongst customers. |
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ART
|
Customers don`t like it |
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therego2
|
I would prefer to speak to someone who has a good handle on the English language without an Indian accent. I just can't understand what the heck they are saying. |
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Harsha Urs
|
I think one man's food is the other man's posion. While outsourcing has its own disadvantages, I am of the view that the advantages are far higher and cannot be ignored. Being a citizen of the UK I think outcourcing to India is great |
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