BellyBean
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Call the General Manager of the store. Explain the problem and solution you would like.
If no help call the corporate office.
If still no help call the Attorney General and The Better Business Bureau. And write a letter (send it certified mail) to the Corp. Office and General Manager telling them the issue you were having, the resolution you feel is necessary and how they failed to help you and that you filed a complaint with the Attorney general and BBB. |
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yozombiesmama
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Home Depot is horrible, and don't expect them to do too much even if you do complain. I just call up customer service, leave a calm message explaining the situation....and inform them that I won't be shopping at their stores ever again...and will be letting friends/neighboors/coworkers/and family know to do the same. If it's a good company....you'll probably get a gift card or some sort of discount...if it's not (like home depot) your poop out of luck. |
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Randy
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Write to the President of the Company. Your letter may well be passed on to someone else to handle but it will be coming from the President.
Be polite!
Detail all that has occurred in the sequence it occurred.
Include copies of any documentation.
If you can mention any store representative by name that you dealt with.
Detail in short sentences the problems that this has caused you.
If there is anything you feel should be done to correct the situation, say so.
Sign off with a request for timely resolution.
Post it by mail where you receive a signed copy that they received the mailing. |
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tooyoung2bagrannybabe
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Let that be a lesson to you with Home Depot. I have heard nothing good about them when it comes to them installing anything in your home. Yes, you should call the corporate ofice and verbally complain as well as write a letter. But, in this day and age, these businesses are so large customer service is at the very bottom of their list. Good luck to you. |
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dtad8
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yes if i were u i would call and write so that ur point gets across, and also no need for any special wording. u are pissed about home depot, and if i were u i would let them know and also let them aware of what an inconvenience it is on u for another week. good luck with it and maybe next time try lowes |
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GRUMPY
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I myself would contact the corp office. And you might just hint that your looking at legal, or taking your business to Lowes. |
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Lady Death
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Home Depot is Famous for that crap...Happened to a friend of mine something similar..They had to remove the whole job and reinstall it..I told her take me there I would get it resolved..she was totally embarassed but got a great discount!
#1 I would GO to the store and tell them that is unacceptable..(the managers don't care by the way) and asked them what are they going to do to resolve it today!
Could you call around and find the moulding and have them back out tomorrow..are they going to pay for the moulding and take off at least 20% of the bill for your inconvenience..or have them come to my home and put all the furniture back..and move it next time for no charge..
Boy you should see how irate I can get!
If they were unwilling to do that..I would demand a full refund and get it somewhere else..
Tell them what you expect them to do..don't ask them..
But you have to GO to the store..letter writing doesn't do a thing!
If you need me to come there and cuss em out for you I will..tee hee..take someone else to do the talking if you can't.
Hope this helps |
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EDENSILK
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wow, that totally sucks! I would recommend that you call and write to the head office, but the likely response that you will get is that you will need to call the store manager. So, although you don't want to do that, call and ask for the head of customer service and complain |
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frogaholic23
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chain of command. start with the store manager, and if you are unsatisfied with his/her answer or their promptness on handling the situation, then call the corporate office and complain. they should compensate you in some way for your inconvenience, I would push for that. good luck! |
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sevilla0117
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call them up and let them have it what they did was wrong
talk to manager or someone higher up the ladder and you should get some kind of discount for yr having to wait
and that it was there fault. and just state that it was to be on such date and not a week or to later. good luck |
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dethknight_00
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If you are not willing to speak with the store manager, then the office would be your best bet. Be warned though, you would then have to explain your situation to them first and they would have to verify the situation. It all depends on how the main office is well versed in the running of its branches.
When talking to the person on the other end, be calm and polite. They are not the one who made the mistake and no one likes to be abused. You'll get farther that way. Hope that helps. |
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