Jo.
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Giving the customer what they want when they want it how they want it to the best of our ability. |
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babynellie
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excellent customer service will always stand out, if you have good knowledge of your product or service and can relay that to the customer, answer all their questions in a thorough way and have them walk out the door with their desired product and a smile on their face then your doing it right! Don't forget that a smile is very important, as is body language. you have 3 seconds to make a good impression.... so be nice as pie all the time! |
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kennyjv7580
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Keeping your word. |
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mixemup
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doing everything in your power to satisfy the customer even if it is going out of your way a little. And keeping a smile with a good attitude. |
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minili
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When the server does that little bit extra, something beyond their job description. It can be an extra smile, actually looking to see if something's in stock (not "if it's not there we haven't got it"), etc |
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Sean Monro
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going the "extra mile". offering help when they look lost |
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michael b
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serving the customer in the way you would like to be treated if you were the shopper |
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dukalink6000
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It is not only being able to give that customer what they want (If you can't find a certain item in the store, does another store have it, for example) it is also the attitude that they are not some kind of burden or problem in the process.
Also, you speed them through with efficiency and exactness. |
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noushky
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Politness, listening to the customer intently, sounding/looking concerned, asking if there is anything else you can help with, sound concerned if the problem is negative |
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larryclay2006
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the curtiously giving eveything I want. |
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Ed B
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Courtesy...politeness patience and understanding.Some companies Customer Service people excel at their job.They are in the front line and the customer judges the company by their attitude.I have cancelled contracts and services simply because of poor CS attitudes .Going the extra mile to provide a good service counts highly with me.Customer politeness also pays dividends.You reap what you sow.A polite approach by both parties usually resolves issues amicably.It's a two way thing I think. |
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jean m
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Being treated with politeness, but not smothered by over enthusiastic staff, and when you ask a question about a product the person knows what they are talking about and can help you with any questions. Also if you order something to be delivered it turns up undamaged and on time. |
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sw21uk2
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Fast.
Forget everything else, speed will impress every time. |
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sen
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Someone who can do their job as per job description. |
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muncie birder
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That is not an easy question to answer, because there are so many different aspects to customer service.
1. having timely and complete answers to customer questions
2. having a method by which customers can get their questions answered without having a frustrating experience.
3. having a method in place to quickly resolve customer complaints.
4. having a method to minimize/avoid stock outages |
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chickenger
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Give the person what they want. |
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treepeople88
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a reach-around with a smile |
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RichardChamberlain
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patient when the costumer still can't speak the language properly and thus can't communicate exactly what he wants; sense of humour , instead of judgemental and understanding about others people culture and background. |
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lady in red
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Excellent customer service involves focused positive personalized attention on the customer to ascertain need and supply it in a prompt. courteous manner- with follow up.
Personalized service, where the service provider actually listens and learns the whys and wherefores of the need of the customer, uses his or her name (first name with permission) and empathizes or is interested in his/or her reasons for their need and makes positive comments - tends to create a positive personal business relationship with the customer.
Extra little touches such as a personal note on the invoice or some little extra service, makes a customer feel special. They will return to your place of business for future need and tell their friends and business associates
Word of mouth is the most valuable advertising a company can have. Great customer service is rare in today's hustle bustle world --- people are quite impressed or even surprised when they receive superlative service.
Each customer must be treated like the CEO of the company - a
king or queen --- They are the sole reason that one is employed, after all.
Their needs or problems are your bread and butter. If your company does not handle a specific need, then a resource list of related service companies and their communication avenues are most helpful. An open invitation to ask you if they have a problem in the field, will ensure that they come to you first and just perhaps you can supply the need. You become the expert.
Never put a customer on hold ---- for longer than 30 seconds. - A very old adage that used to be taught when customer service was part of management courses is " a customer is won or lost in the first 40 seconds of contact." The word or business has changed -- but people have not.
Never make a promise you cannot keep --- if supply is delayed - have an alternate solution --- and follow up. |
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practicalwizard
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assuming i'm a customer...listening to what i'm in want or need of. i mean really listening and understanding, being attentive. speaking to me respectfully, not using a bunch of slang, no curses. not chatting with your co-workers while you're helping me, you should focus on the customer. giving me what i want to the best of your ability and if it's not possible, not bullsh*tting me. |
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spudd59
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First ...no automated reply...real person answering questions
if they do not know the answer find someone that does....do not just give a reply....Speak English....and be pleasant |
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SusanS, Incognito
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I expect a friendly hello and how may I help you? Help should be visible so you don't have to go looking for them. Lastly, they should thank the customer for his/her business, not just tell them to have a nice day!! |
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dalylorraine
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not allowing the customer knowing what you really think of them .. e.g "yes madame we do have that in your size if you just like to wait there i.ll go get it " what your really thinking is ."if it does it should be over ******* there if it had teeth it would bit you " and SMILE |
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