Jeff Esposito
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Hello, I’m Jeff Esposito, an employee in VistaPrint’s public relations group, and I saw your blog posting on our rewards program and wanted to reply. On behalf of VistaPrint I am sorry you feel you’ve had a negative experience with our rewards program. Many of our customers that have signed up for the rewards program enjoy its benefits. If you are not happy, or feel that you have enrolled by mistake, please click here or copy this link into your browser window http://www.vistaprint.com/vp/ns/customer_care/partnercancellation.aspx?. After filling out the form, we’d be happy to process a full cancellation and refund. You can also call 866.870.4124 to receive a refund and cancellation. We’re open from Mon – Fri 5 am – 10 pm EST. |
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wootton2k
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Stop the payments with your bank. |
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tinkerbell
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Call the bank and put a stop to it from there. |
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The Saint
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Cancel the payments with your bank instead. Vistaprint will soon get in touch then. |
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WÛ°Û«IÛ°Û«NÛ°Û«NÛ°ÛªIÛªÛ°Û«E
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Go to the police station staright away. Well, I recommend that you should contact the police |
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Please punctuate properly folks.
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What they said. Get your bank to stop making payments! |
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glittergirl
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contact your bank and the police. make a complaint to the police so they have it on record, and your bank will be able to stop the monthly payments. you should be able to claim money back too as you should have signed a direct debit form before they can set this up. if you didn't sign it, they cant do it! good luck |
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xzibit
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Ring up your bank... and tell them about your the problem that Vistaprint are taking money out of your account without concent. The bank will then immediately cancel the payments with Vistaprint.
then the bank will then refund all your money back into your account within 3 working days.
Hope this helps |
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lbaker2656
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Stop the payments at your bank. You probably inadvertantly set up a subscription when you bought the labels. If you have an "account" with vistaprint log on and amend your details if you can. Also look for a phone number you might get more luck ringing them. |
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Peter M
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I had the same problem they were taking almost a tenner a month. I did get through on e mail and got the money refunded. Stop they payment at the bank and keep trying to contact them. Good Luck!! |
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Maj
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Contact you bank and tell them to stop paying the money out.
than call vistaprint on 0800 028 8251
maj |
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CarrieDoway
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They are well known for it. My mate was stung in the same way, when she questioned it she was told it takes it out so that any future orders are already paid for...when she asked for her account or subscription number to check how far in "credit" she was she was told she couldnt access that information. She never got her money back but she didnt actually try that hard. Stop the payments via the bank and ring trading standards to see if there is any chance of them looking into it. That way you may get some of your money back. |
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dan
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tell your bank to stop all payments to vista -beleive me they will contact you ,when they do have your full payment for your goods ready and pay them off and find another printer- simple |
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rachel
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First of all you need to contact your bank to cancel the direct debit.
Then, phone them - 0800 028 8251
www.vistaprint.co.uk
Go to customer services.
Get your money back ! |
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dr_ukgp
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vistaprint is a company which has set up a new scam of rewards system whereby they charge you £9.95 each month. they are not contactable and do not reply to emails.
i would suggest that you cancel the payments by speaking to your bank and if possible confirming this with written instructions, sent by first class recorded signed for delivery so that you know they have recieved the instructions. (you can get the signature copy from the tracker page of royalmail). k
You must also keep proof of reasonable steps you have taken to cancel this arrangement with vista print if possible. such as copies of the email or postal correspondence (letters sent and recieved), once again sent by first class recorded delivery. this will be helpful if the company threatens you later with legal action for not paying them, or sends you a notice for making a payment.
email them on both these email addresses -
cancel@vprewards.co.uk & enquiries@vprewards.com
keep a record of all emails and postal correspondence. if bank refuses to cancel the payments, then cacel your account or card and set up a new one.
report the matter to the trading standard and ask them for advice. keep a record of your correspondence with them as this will help in your legal battle. record all names of the persons you speak to in the bank, in the vp company or any other legal adviser with accurate details of the conversation, date and time.
also look at the links below for further help. all the best. |
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