Steve N
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Unfortunately, it is legal, but it's not very nice of them. It's part of the terms of the contract when you signed up with them. If you can prove that the late payment wasn't your fault (got lost in the mail or something like that) they might waive it for you. |
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Tony Hi_teck
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read your contract small print i would suggest you pay before the date owed. |
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Martin14th
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yes it's legal, set up a direct debit
Doubt very much if you'll get anything back |
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taketwo
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this is normal practice now everywhere, banks charge even more. |
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Overload
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It is not illegal. That is the catch with NTL. They are really cheap but when there is a late payment, they charge £20. You won't be able to get your money back. Sorry! |
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chris wick
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yes its intrest on what you owe like a bank. i somethims do it with a late payment. |
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bullatpool
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yes it is unfortunatley and its a common practice, even banks do it |
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tracy r
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Yes it is!! If you are paying thru direct debit try to make the payment in line with at least one day before due date!!!! |
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blank
|
NTL are a law unto themselves when it comes to billing. I had a letter this morning: "Final reminder for overdue account" £20.26. Now, I paid my bill in full last week shortly after it arrived, none of the items were charges for any late payments, I've received no previous reminders prior to this "Final reminder", and when I phoned them....their computers are down and can I call back later!!!!!!!
To say nothing of the fact that I subscibed to the 3 in 1 package (base TV, internet and local calls) at £30 per month over 6 months ago and am yet to see a bill that has my basic services charged at the rate they advertise of £30.
I've just about had enough of them!!! |
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kj
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yup it is legal the payment dates there for a reason if u don't like the date ask if u can change it should of learnt the first time saves u oodles of money that way lol |
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Lavender
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What's 'NTL'? |
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Hormonal
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Yes it is legal - they're just petty and money-grabbing. Change to Sky - I used to waste hours on hold trying to talk to NTL but I love the people at Sky. The service is better overall. Quit NTL! |
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