nick h
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find a common ground. Family, weather, sports teams, the day...
just make some humor and they'll open up... |
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kararu
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To keep up small talk with customers 1.after wishing them , you can talk about day-to-day daily activities like whether they had their lunch etc., for courtesy talk. 2.you can crack small instant jokes out of anything you are talking at that time. |
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starryunicorn2000
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Actually this depends on the type business you have.
If you work in a store, and need to small talk, comment on just about anything. If its an office and you have to entertain a client, find out in advance the clients interests and go from there. Most of the time, the client will do the small talking and you just keep up with responses. |
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wonder_girl
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read a lot. that way, you will have a little to say about everything. read everything--brochures, magazines etc. |
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fizsch
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Everyones favourite subject is themselves or things relating to themself, so ask them about them!
You'll never shut them up.
Don't waste time asking about the weather, ask them about their interests, family, holidays, etc, etc.
The first rule of sales is to win over the customer and make them your friend so find out what they're into, their likes & dislikes,etc.
Good luck |
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Wilcam
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.......TALK TO THEM AS IF YOU'VE KNOWN THEM A LONG TIME AND TRY TO FIND HUMOR IN EVERYTHING......... |
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Michelle H
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Try maintaining eye contact with the customer while you are speaking with them, if you happen to know their name (introducing yourself may encourage them to introduce themselves also) use their name while you talk to them, ask them questions about their day, and general small talk. If you try to make them feel welcome and if you are friendly and not pushy, they will be more willing to speak and ultimately a customer who will keep coming back. |
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Teufel
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That depends on the nature and location of your business. Locality and the type of business transactions you conduct play a huge role in determining what is appropriate for your customers.
A few standard tips:
Never talk politics or religion unless you are sure beyond the shadow of a doubt that you are "preaching to the choir".
Keep up on current events, especially local ones.
Ask questions when they are offering up any small talk themselves. This puts the burden on them and provides you with more material to work with.
Most importantly......Remember that you are at work and not everybody is interested in small talk. I usually let the customer set the tone. If they just want to complete the transaction and go, then it will only serve to make them uncomfortable if you make them feel like they are being held captive while they are courteous enough to hear you out. |
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GreenBeansRevenge
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sports for the sports fans, ask about thier family, ask them for advice (look how many love to give it here), current events but try to avoid contraversial stuff or stay nuetral and just hear what they have to say about it, |
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Jen
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1. Pick a topic everyone is familiar with and has something to say about: the weather, latest news, football (usually).
2. Stay away from controversial topics like politics. The person you are talking with might give you one of these deadly responses: (a) I don't care. I'm sick of politics. (And I'm sick of talking to you now.) (b) I don't agree with your view on politics, and I'm going to spend the next 15 minutes agruing about it.
3. Act interested, agree with everything they say, and ask occasional questions, which prompts them to go on.
4. Remember that EVERY joke is funny. |
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chrisnewcars
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Just have to get into comfortable conversation, find out what they like, and when things are going bad, refer back to it. If you think your sale is going bad, stop and get back into comfortable conversation, win back the customer and then carry on with your sales pitch. |
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