Lisa
 |
Usually management doesn't want you to give the problem to them unless you've exhausted every means of helping the customer and it has escalated to the point of their intervention. It is best to remain calm and friendly thus giving the customer time to vent their frustration and possibly calm down. Customers usually have heard the assurance that management will be notified of a problem and are skeptical that it would happen. #2 would be a last resort.
I say #1 is the best answer. |
|
acdcbf
 |
Just do what I always do. Give them a good strong kick in the genitalia. I work at Wal-Mart. |
|
CTeaM23
|
3 - they get paid more then minimum wage, let them do all the hard stuff! |
|
phiphi_dreamer
 |
all of the above . |
|
Preston
 |
Well it truly depends on what the problem is.
But if I ahd to choose it would be 3 or 4 |
|
doonites
|
i'll say : 4-Ensure the customer that management will hear of the problem .
Most of the customers are freaked out on some other issue and they get you in front of them, so they have to take their anger out, despite knowing that u can only listen instead of arguing with him. U have to very calm with the customer and listen what he says, after some mins when he calm down then you should start explaining him what the management can do? If he is nor calm and u are explaining him, he gets more freaked out? |
|
Junebug
|
First and foremost, always remain calm and friendly. If the customer starts to get angry, continue to reassure him/her the problem will be attended to. If you cannot offer a solution, if they want to see a manager or if the customer gets out of hand THEN get the manager.
I wouldn't make anyone pick only one because all are essential to running a good business. |
|
titoalbanaples
|
1 is the answer, most anger will defuse as long as you remain pleasant, remember the problem has been addressed. 2, wrong you don't have authoritiy to give a freebie 3, the manager does not want to discuss every problem with every angry customer 4, might help but 1 is better. |
|
Misty
|
2 |
|
thilak
|
First of all offer a glass of water, all the rest are next. |
|
illuminatti
 |
resonably go with #3 but i would go with an asswhooping. but that is me |
|
vmamikonyan
|
The good treatment. |
|
justme
|
2 It is a small price to pay to develop good customer relations. He is more likely to talk well of the company to his friends, than using any other method. |
|
livn4themin
 |
All of them, however, remaining calm and friendly is the best, followed up by the manager. |
|
thefinalresult
|
none of them is the best one, sorry |
|
tstephens1981
|
Remain calm and friendly - most people just want to vent. It's annoying but they'll calm down eventually. If not, THEN get your manager. Never promise anything except reporting the problem, unless you've been instructed otherwise. We use the "isn't that nice?" with a southern drawl. lol... Just keep saying it pleasantly until they stop - works every time. |
|
Bianca S
|
all of the above but make sure your extra nice bcos then they feel guilty :) |
|
| |
|
Homepage 
Financial
Forum 
Business & Finance 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
