Diane A
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It takes too much time and nothing is going come out of it anyways. |
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5zerocool
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Complaints (especially in big companies) rarely do anything but get people spoken to. |
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Mark
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ah, the most dangerous enemy of the service industry is the customer that doesn't complain. they just take their business elsewhere without giving the management the courtesy of telling them what's wrong. it is, however, a courtesy and not something owed or expected. It takes energy and time to complain and I am one of those who will simply take my business elsewhere.
former restaurant manager of approx. 20 years. |
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jame617
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because most people these days are too busy to even deal with taking extra time to complain, and most of the time customer service is so crappy and nothing gets solved anyway that is it just a waste of time. |
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CC
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Why complain (and get nothing out of it) when you can B**** about it to other people (and get them on your side)? I think thats the subconcious part of all of this. Specifically when dealing with food/beverage customers, why complain when there is a good chance the 15y/o highschooler making your burger will do something you dont wanna know about, to your burger!! |
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Toots
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Because they think it will get them no where if they do. Or they have "heard" that the company they have a problem with won't do anything...or the businesses policies are not visible for customers to find out HOW and to WHOM to complain.
Beware that customer though....he/she will be the one to bad-mouth the business to everyone and anyone.... |
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kate
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Some people are smart enough to know that complaining to the Wrong person is a waste of time .
Some people complain after they find out Who has the power to change the situation .
And complaining to clerks is usually the biggest waste of time ever .
Some only complain to managers and highest level supervisors .
> |
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rosebud
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There are lots of reasons. Some customers don't complain because they have become so accustomed to bad service that they think of it as normal after a while. Many customers' manners are so rude and abusive that it's difficult for customer service representatives to maintain good service practices; we actually feel sorry for the cashiers, clerks, etc. Retail pay sucks and the public knows it, so customer service will probably continue to regress.
I choose the self-check out to avoid the lines of rude, cell-phone yakking customers and inept and rude employees. |
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Zenkai
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Some people are shy, some feel it won't do much, others figure it is not worth their time |
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run?imn
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Sometimes I do not complain because it just doesn't seem worth the fight. Why would I bother to exert my energy, when it seems to do no good or to make no difference? Sometimes, "customer service" people just turn a complaint around, as if it is the fault of the person who is expressing the problem. How is assigning blame to the person who is experiencing a problem a "service?" That I do not submit a complaint to the business is not to say that I will not tell my friends and family that I experienced a problem with them and find another company to conduct business with. I have expressed complaints in a civil manner to managers, saying that I do this out of respect because they would wish to know since it could harm their business reputation or bottom line, and still received the blame and lack of results. It is frustrating and disheartening to note that businesses do not seem to listen to the needs or desires of the very customers whose purchases generate their incomes and justify their existence. |
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