I am writing a report analyzing Starbucks the company and so i am trying to find any info on the company including comapny profile, swot analysis, marketing strategy, list of competitors, etc. Can ...
I've been looking all over for a list of shops and whatnot that have gone into administration (in the UK) since the start of the economic crisis. Obviously I'm not expecting a list of all ...
The company is currently a Sole Proprietorship and I am looking to convert it to a LLC. What is the cheapest way to do so? What state (Deleware??)? and How do I go about it?
After 10 years of working for the same manager. The last 2 have been very out of character for himself and more importantly to the business. I feel very dedicated and loyal... But somethings just not ...
You'll never guess who my lender is: Countrywide! There's wide speculation that they will be bankrupt soon. Hey, maybe I should offer to loan them some money--at about double the interest ...
Quick data points:
1 )Opened gym membership in 2003 using debit card to draw month dues (both GYm and Bank are in California)
2) Debit card expired August 2005
3) I was under the ...
The company has 3 shareholders. One wants to leave and sell his shares because of relation problems. Initially the shares was worth 100 000$. Now it is worth one million. But the company is in growth ...
Yes, I did join
Because i’m tried of cheep foreign made products and to help save American jobs
And all the recalls like dog food, poison juice, and lead painted tot trains and on an on..<...
nelly
'Imagine that a customer calls to complain about not receiving documentation connected with their new account.
I'm expecting this question in a job interview and would like to know the answer Additional Details How would you respond to this customer and what would you do to resolve the situation?'
This is simple: Apologize for not getting them the documentation and then get it to them promptly. Unless you personally send it be sure to follow up with the person who is responsible for sending it to make sure it was sent.
sunshine all-star
I like Flyboy's answer, and would add that you would alert the group or person responsible for supplying documentation so that they have an opprtunity to fix any glitches in their operation.
Sunshine
Agree with answers above; well written and described.
raisedbycoyotes
" The problem is fairly easily fixed in that I would take the customer at their word and try to re-send the information. I would re-check the numbers for the account as to phone and fax and re-send it with the hour with a follow-up number to call if not rec'd with the hour ( or half hour) in the case of a malfunctioning email/fax/or phone number."
luigi m
Tell him that you are sorry and give him some free stuff or discounts while you get him his documents.
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