 Why is there going to be a recession in the future? |
| I am wondering what are individuals going to do when they are caught in the recession or depression times in the near future. However, I would appreciated it, if you could some advice on what to do ... |
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 Somebody paid me too much, what should I do? |
| My insurance company sent me a check for $3500, it was supposed to be for $350. What should I do?... |
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 Can someone help me with my ebay query? ? |
Is it possible for someone selling an item on ebay to stop the listing at the current price displayed and if so how do you do it?
i dont want to sell it not through ebay (ie was sent a message ... |
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 Why are there no Wal-marts in New York City? |
| If walmart is supposed to be the biggest retailer in the world, how come they have no establishments in one of the biggest cities in the world. It is recognized as a huge, multi-national corporation ... |
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 Are meetings in work places generally a way for the work-shy to appear like they are actually producing? |
| Other than hot air is there really any point to them, communication aside? If someone wants to know how people are getting on, why not just go to them and ask?... |
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 Why is customer service now days becoming soo bad?? |
Additional Details
For instance...I am dealing with a company that I have to call every day to make sure they are actually doing what they are supposed to. If I dont call...I get the ... |
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 Employee fired for catching thief? |
A 24-year-old Home Depot employee in Murfreesboro, Tenn.,
is unemployed this week after catching a man who took cash from an on-site soda machine. Former department manager Dustin Chester ... |
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 Why don’t the 3 big auto makers ask Saudi Arabia to bail them out, they are the ones really reaping the profit? |
Additional Details
Pixi, I am aware that there are several countries we get oil from, its just that they feed the auto industry "oil"... |
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 Howcome when I ask people's name on the phone they get weird? |
| sometimes when I talk to a customer service rep or whatever, especially if it's a white girl, they get all weird like if I ask them their name, they sound hesitant to tell me? Tell me, is that ... |
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| studying accounting is hard or not?... |
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 Why does McDonalds have such horrible food service? Is it because they don't care for anything except money? |
This is in response to their new ad.
McDonald's is trying to copy Wendy's salads. Think of something original. I am so tired of McDonalds saying how you care for your customers by ... |
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 Ebay question? |
if you give someone negative feedback thats fair can they refuse to let you bid on their items after that? even though your previous purchase was paid for directly after it was bought
A... |
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 Is there a legal length of time an employer has to discipline an employee? |
| The particular case in question---the manager at my office decided after 5 months she would go back and write all employees up for any tardies, sick days not approved, etc.... |
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Kikipie | Anyone with customer service experience?? HELP!? |
i just started working for gap kids/baby and i have no former retail experince and i was wondering if anyone can give me any tips. thank you. |
 |
 
Lineya
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Most of it is common sense. Think about how you would like to be treated as a customer.
Always refer to the store as "we/us". You are a part of the business now. Eg: "I'll check if we have stock" instead of "I'll check if they have stock".
Dealing with customer complaints is the most challenging for a new employee. Just remember in these cases to LISTEN closely to what the customer is upset about, sympathise with them and then seek a resolution. Never retalliate, as they are not really angry at YOU.
But don't put up with verbal abuse - you don't have to, EVER.
--------------------------------------...
Additional: Oh, and I agree with heavensweetbliss - ACKNOWLEDGE customers when they come in, even if you are busy or with another customer. Just eye contact and a smile is enough if you can't verbally greet them at the time (eg: you're on the phone or talking to another customer). This will open the communication channels and they'll be much more likely to feel welcome and ask for any help they need. |
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josephina
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Try to be helpful, but not overcrowding....does that make sense?? Don't ever say I don't know, how about "let me find someone who can help you". Instead of pointing in the general direction of an item, I like to be led to the item, since it can be very crowded in some stores. If someone says they do not need help just tell them "well, I will be over here if you have any questions." Usually, I just appreciate the attention and friendliness of someone working in the store. Good Luck..... |
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heavensweetbliss
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Acknowledge customers when they come in and ask the customer if there is anything that you can help them with. These are really major. |
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chris f
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#1, be nice!!!
be helpful, but not annoying
remember, treat them as you would want to be treated :) good luck!!! |
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Valley R
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Be nice to people. Treat them just as you would want to be treated if you were the customer.
MOST important .... you will run across some real bone heads that will be a real pain ... LET that roll off your shoulder and don't let it get to you. The next customer doesn't deserve you taking it out on them. It will just ruin your day as well as theirs.
Finally, have great attendance. You boss will appreciate it and reward you over time. Trust me. |
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Sandy
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Greet every customer with a smile and a "Good morning" or whatever, if they look up at you, ask if you can help. If your branch doesn't have the colour/size the customer wants, offer to call other branches/outlets to see if if's available there, if after doing all you can and the customer has strewn everything all over the place and still not buying, you have to grit your teeth and say "Thank you, see you again" and then start folding up all the clothes again to be messed up by the next customer. And do this every day. And people think it's an easy job!! Good luck. |
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ahzreem
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Some things depend on where you are in the company. I will assume that you will be doing retail sales. The best advice I can give you is:
1) Smile, remember, the customer is your boss too!
2) Learn about your product!
3) Don't ***** about things in front of customers.
4) Go the extra mile. Make yourself an asset to your manager.
5) Take care of yourself! Customer service can be draining some days. Remember, this too shall pass and when arguing with an idiot, make sure they aren't doing the same thing.
People tend to either take stuff too personally, or develop thick skin.
6) Another thing, if you don;t know, say so. Then go find out! With service being 75% of US output, we all need to brush up on our service skills! Good Luck!! |
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bambi01984
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be kind happy and friendly. dont be to pushy. offer help but also give space, let them know if they want anything you are there to help.
good luck and congratulations on your new job |
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