Mom and I have a small car dealership in Virginia. I am the office manager, but am usually the only one doing the work here. Recently, I had a line of customers to buy cars, and needing other work done. I was going as fast as I could trying to satisfy all my customers. There was a lady who came in with her daughter who looked to be about 18 years old. The daughter started complaining about how long I was taking, and huffing and sighing. Then, she said "AUGH! it smells like crap in here!" (The smell was food that had been left out by a co-worker the previous day, that I had not gotten the chance to throw away as I had just arrived at work.) I then told her that if she didn't like how it smelled, she could leave the dealership. Her mom starting going completely psycho and yelling at me and telling me I had made a huge mistake because she was going to buy a car, blah blah. I told her I didn't need her business, that her daughter was being rude, and that I wanted her to leave. She even called the cops on me, and I hadn't so much as raised my voice to this lady! Of course, the cops were understanding, as I hadn't done anything wrong. What would you have done differently in my situation. I reserve my right to not assist customers who I think are being rude. Any comments?
Additional Details
I have many excellent customers who have bought several cars from us. I love all of my customers, but when someone comes in being rude, I believe any one has the right to kick them out.