British Gas (complaints)?

help
can anyone give me a phone number to get through to somebody i can can complain to personally?
(home appliances)

Write a letter and send it recorded delivery. They never answer the phone in less than 3 hours.

Hi, I read your question with interest and found the following:

If you have a problem with British Gas

The main bit of advice is to record everything.
Do not panic when you receive threats of debt collectors and court action.
Nearly all of these are bluff. If British Gas can not prove that you owe them the disputed money they are unlikely to win their case, or even take you to court.
Do not telephone Customer Relations.
Make your complaints by letter and keep all correspondence. I have found that Customer Relations say many things that are incorrect and misleading, but you will not have any evidence of their duplicity which can be used in court.
Keep every bill, letter, email and record every phone call.
Whenever you get a gas or electricity bill check your meter readings and write them down, better still, stick the bill next to the meter and take a photograph of the both of them together.
If you have signed up for "paperless billing" regularly save the webpages which show the details of your bill, and anything else which might be relevant. (I save them as pdf files).
If you complain or communicate through a website make a copy of what you say before you send the complaint. Usually you are asked to fill in a box and once it is sent, it disappears and you don't have record of what you wrote.
Write to Energywatch, http://www.energywatch.org.uk/, about your problem with British Gas. Do not let energywatch fob you off. If Energywatch is ineffective work through their complaints procedure at http://www.energywatch.org.uk/uploads/Complaints_about_energywatch.pdf
Think twice before taking your complaint to The Energy Ombudsman. It claims to be independent and offers to help sort out problems with energy suppliers. The member companies who fund this body are the energy suppliers, including British Gas. To me, that means it is not independent :-(

and

Be one step ahead of British Gas Customer Relations, keep an ace up your sleeve ;-) There are many ways you might be able to do this, record conversations which show them to be untruthful, prepare your case with help from a consumer organisation, legal specialists or the media. Play dumb, then they might try and mislead you, but make sure you have the evidence to expose them when the time comes ;-)

The above info was cut and pasted from another website, and may not be relevant to your problem but I suggest you contact your local Citizens Advice Bureau (I believe they have a Bureau just for Brirish Gas complaints alone) or write to Energywatch.

I hope this helps and your problem is resolved quickly as there doesnt seem to be a single telephone number for complaints to British Gas.

try calling this Edinburgh office, direct on 0131 454 5000.

Dont phone them as they are very rude and will hang up on you.They always refuse to let you speak to a supervisor and if you persist they will disconnect the call. It is the same for many call centres these days and it is what they are trained to do.

If you do want to phone them i advise you to ask whoever you are talking to for their name at the beginning of the call. This way they tend to be more helpful (in case of comebacks), also never be rude to them. After getting their name repeat it back to them....they will then deal with your query and try and come to a solution for you.

Another major culprit of bad customer service from call centres is Sky...if they are rude and hang up on you just call back and say you want to cancel Sky. Once you get through to the cancellation dept
(aka "the happy dept)"They will jump through hoops to help you from sending out free service engineers to giving you money back..its amazing how helpful they can actually become.

I had the same problem years ago. In the end I phoned up the head office in London. A wonderful woman answered and I told her my local service was incompetent. I am not joking, but within minutes of putting down the phone, my local service phoned and said that they would come next day. Take my advice. If you can't get through that brick wall. Go to the top. It does work. GOOD LUCK.

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