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Mr. Bigglesworth the 2nd | CVS Bad customer service... denial of service!? |
Last night, at around 11:10p.m., I went to a CVS pharmacy and asked the pharmacist to assist me in getting a medicine for a series of prescriptions. My insurance expired on July 31st and we only had about an hour to get the medicine on the insurance. To my surprise, the pharmacist had a 'chip on her shoulder' and was terribly awful! To make a long story short, she ended up insulting my nephew (who was with me at the time, 12-year old) and myself. We ended up exchanging insults and she refused to assist me while sh was assisgint other customers. Is there anything I can do to legally have CVS pay for this medicine? The pharmacist purposedly kept us there for almost 30-40 minutes. I spoke to the manager but he said there was nothing he could do but to complain to the main CVS hotline. I had explained the pharmacist the insurance situation and she still refused to serve us. Any suggestions will be highly appreciated. Thank you!
Additional Details
this took place in Alexandria, VA. is there anything legally that I could do? All I want is for CVS to be responsible to pay for my medicine, which could not be paid by my insurance due to negligence of their pharmacist! |
 |
 
sarah314
|
Since you admitted that you "exchanged insults" with the pharmacist, I'm not sure that there is anything you can legally do to force CVS to pay for your medicines. They can always argue that you were a belligerant customer, and unfortunately its the pharmacists word vs. your word. I'm not saying that you actually were belligerant, of course, but again...unless there's some sort of recording of the incident, its their word against yours.
(BTW - just out of curiosity, is there any particular reason why you waited until 11:10 pm on the day your insurance was going to expire to fill the prescriptions? Did you just get a prescription that evening at the hospital, or did you forget to refill the prescriptions earlier? Sometimes it takes awhile to fill a prescription...depending upon what its for, what authorizations/verifications are needed, etc. Even if the pharmacist had responded appropriately to you, there was no guarantee that you'd get your prescription filled in time.) |
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LovesToCook
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One thing that I do want to point out is that working in the service industry, it is EXTREMELY annoying and rude to expect help when you are already with a customer. Wait your turn, maybe then you'll get better service. |
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jloertscher
 |
and why should they pay for your medicines? What negligence transpired?
Think about it. You rolled into a pharmacy at 50 minutes to midnight when the staffing situation is minimal and waits must be anticipated. Should you be pissed? Probably. But who really caused this? Perhaps next time you shouldn't insult the person who is trying to help you. |
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mel
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You only have a case with your insurance co.
move out of Va, what do you expect from those people? |
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newyorkgal71
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Write a letter to the CEO of CVS, here is his contact information.
Mr. Thomas M. Ryan
President, CEO and Director
CVS/Caremark Corporation
1 CVS Drive
Woonsocket, Rhode Island, 02895 |
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leafonthewind88
|
i just wanted to let you know that the reason the manager couldn't do anything was because CVS is really two separate stores. there is the store manager and the lead pharmacist. the manager cannot do anything about problems in the pharmacy because they have no control about what goes on in the pharmacy. thats all up to the lead pharmacist. The CVS hotline is actually pretty good about dealing with these sort of situations. I am pretty sure you could work something out where you could get them to pay for your medicine. There is no reason why that pharmacist should have done any of that. Just please dont take your anger out on all CVS's because I swear, we are not all bad! |
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