a consumer's website where you can name and shame companies which provide terrible customer service? I have just been "abused" as a customer so many times and want revenge!!!!!!!!...
Here goes the scenerio...A woman calls up and is antagonistic...and wants to argue. You can tell it in her voice. Anyway, she says .."I disagree with your policy"...I just say politely..&...
I've just checked two pay as you go mobile phones that I rarely use, but as I'm going on holiday I would need them.
In both cases they displayed unregistered sim (two different ...
AT&T is charging us for two months of services this month (phone, long dis, dsl, and dish) with no prior notice. They say it's to get us ahead a month, so that instead of paying for the ...
Who is the current editor of your team magazine - One Team Tesco? Thank you! Additional Details I need the editor's name of the corporate magazine - not opinions on the company!...
cant find out who supplies your gas, tried the special number, landord and prievous tenant, they all agree who is my supplier apart from the supplier themselves who have repeatedly said that they ...
Just recently I was at walmart with a person who was caught stealing at another walmart. The manager that had stopped him for stealing weeks before saw us at another walmart and followed us while ...
In Washington it is $3.40 a gallon of regular right now... how much of that is tax... how much of that is operating expense for the oil companies and how much is profit? Additional Details<...
I live in Australia, and I am doing a retail assignment on Wal-mart. As we dont have any wal-marts in Australia I do not know 100% what sort of products they sell. May people tell me I.E. Groceries, E...
Their burn rate is high. Nobody is buying their cars. The economy is going to be slow for AT LEAST a year. Even when the Volt comes out they will LOSE MONEY on every one for a few years. And $25 ...
I have worked for a company for 2yrs in another office but have transfered and I now work with another employee who also has been with company for two years but in a offce(that Im helping clean house)...
Greeting customers with a smile; going the extra mile to assist a customer; and following up.
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Remembering little details about customers, that some people wouldnt bother with.
A course we were on had arranged for us to have lunch in a nearby hotel. After the first day, the waiter remembered who in the group drank tea and who drank coffee. I was amazed by this ! Isnt that special to take the time to remember, instead of asking the question every day!! Spot on!
Rainbowsssss
Giving the customers that little bit extra
mark_2005_london
Its never over-promising, going the extra mile, never under-delivering, turning a complainer into a happy customer, and the best you can hope for is that they tell someone just how good their experience was.
Statistics show that an unhappy customer will tell quite a lot of people, whereas a happy customer will tell fewer. The odds are stacked against but it is cheaper for a company to look after existing customers than it is to find new ones.
bryan l
good customer service is being attentive to the customer, greeting them etc.
Now great customer service is going above and beyond where that customer will come back again and again, example remembering a customers name, what they bought before, remembering conversations. Going through many loops for the customer even thought maybe bending some of the companies rules.
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