I went into my local Wells Fargo bank to report an unauthorized charge. They could not help me. I was told to call the 800 number. Some background: Frontier Airlines put an unauthorized charge on my checking account. Which made my account bounce....so I called. I was put on hold, transferred, disconected and discouraged by the poor service. This went on for two days. On monday, my account was charged $2.00 for calling 800 customer service. When i inquired why this charge, I was told, "if you call the 800 number for information that you can get automated instead, you will be charged." I ask who determines this charge. I was told "the computer" I ask, :"what about people like the elderly who don't use a computer or automated system?" She could not answer. Since when does a bank customer get charged a fee to talk to the bank? and since when does the local manager have no power to fix fraud.
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I got the $2 charge back. I was dumbfounded how they could even try to get away with having customers pay to talk to them. WTF