HiddenBarb
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...it's all about word of mouth |
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Billy Shat
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It takes a good experience to bring a customer back. It takes a bad one for him to tell 10 friends. The customer experience is paramount in achieving repeat business and ensure growth. Many companies overlook this fact and wonder why they've declared bankruptcy a few years later. |
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rock_on455
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If the customer has a good experience, they are more likely to come back and do further business dealings. More business=more money and higher profits. |
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Collinsville Cookie
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Because when people have a good experience they will tell other people who will tell other people and so on and so on. This will lead to an increase in customers. |
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Pixel
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There was an article in Psychology Today about how Starbuck's studies the customer experience to extreme measures. Everything from the colour of the chairs to the shape of the counter to how many lights there are in a store are geared towards appealing to your senses. When a person feels comfortable and a sense of belonging and enjoyment, they will become attached to that.
It's all rather creepy actually. Starbucks does phenominally. |
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Cold cash and colder hearts
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makes them come back. |
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trixibel
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......they will become repeat customers and possibly tell others of the great experience and that can help build the business-i saw a statistic some where and it was that a happy customer will tell only one person of their great experience but a dissatisfied tells an average of 3..... |
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Edenia
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A good customer experience can lead to word-of-mouth referrals to the business. If one person has 3 best friends, guaranteed a good experience will be shared with 3. Then those 3 will share with their other 6 best friends and so forth.
There is a saying in business that for every one customer who complains, there are 10 who don't (who've had a bad experience). The odds are much better for increased business if you stick to positive customer experiences. And yes, the customer is always right. |
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????????
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It make's ALL the difference...price is second when it come's to a good experience. |
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Jeff
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If you treat customers with care and diligence, you make them feel good. A good customer experience can greatly impact a business obviously by causing more people to come. Think about it, if that one person had a good customer experience, tells another person, and that person has a good customer experience, he/she then tell another person, and so on and so on. That is why business' get popular, by great employees. I am a strong believer in good customer experiences, and an employee that gets great feedback, are the employees that get promotions and raises and more positive things from the owner/boss (Taken out to dinner, more vacation time, bonus, free items.) |
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Frank C
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It keeps the businesses image clean. Remember that while a customer with a good experience may tell 4 or 5 people about it. A customer with a bad experience will tell everybody they know about it. It only takes a few bad experiences to tarnish a businesses image and reduce its business. Good customer experiences can also help clean up dirty laundry that unsatisfied customers or competitors spread about a business. |
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