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Walmart: good/bad? |
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wepee3 | How do I convey new policy information to an employee who is illiterate? |
The structure of the organization is: this employee reports to a supervisor and this supervisor reports to me. |
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Lauren F
 |
Have the supervisor hold a group meeting with his/her employees, including the one who is illiterate, and verbally discuss the new policy before it goes into effect.
After the policy goes into effect, do the same thing again.
Try not to single the employee out, but do reinforce the message verbally.
You also could ask the employee if he/she needs accomodation, such as a coach or reader to assist them. Or, if this disability is already known to the supervisor, maybe the employee has a trusted friend and you could email the policy for the friend to explain to your employee.
Basically, think about ways you would do this if the employee was blind. Make sure you do this privately if the illiteracy is not known to other employees.
Also, look into courses maybe at your local high school or community college where the employee could get help learning to read and offer to pay for the tuition. You would vastly improve their skills, and get a loyal employee too. |
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Brandon G
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Verbally while at the same time showing him how to do his job. |
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.:MochaღMom:.
 |
Read it verbally with examples. Imagine you were explaining it to a first year employee. |
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James
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I have a couple employees who cannot read or write, but I find it best to talk to them one on one about new policies. Really that is the preferred method even if they do understand writing. It's just more personable. |
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icedece82
|
organize a staff meeting in which you will tell all your employes the new policy. This method helps as the staff member won't feel as if they have been singled out or think your on a personal vendetta against them. This also gives you a reason to say that you have warned them about the new policy so they cannot say that they were not told. |
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Gregory M
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By drawing a organization chart with pictures on each level of who need to know and then describe and then tell them who each person is and who they must report by sitting them down and explaining it to them.
However if the person has special needs i would get a consultant tent to evaluate the best method delivering the information |
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Steed
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Verbally. |
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Devil's Plaything
 |
Easy. You give the supervisor the written form of the policy and have the supervisor go over it and paraphrase it in laymans terms to the employee. |
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A H
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Why would you hire someone that is illiterate in the first place? I'm not being a jerk but to me it seems like there's a lot of safety issues with that (since he obviously couldn't be employed in any technical field). |
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cba1067950
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Yeah use words or pictures. |
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