 Is their any legit online job out there? with contact details like phone numbers, and that also actually pays. |
I'm not lookin to for marketing opportunities or anything like that. I'm looking for and online job that can actually make me money... anything that will make money (pref fast).
I... |
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 Smile . . . is it important for a Leader (Father, Teacher, Professor, Pastor, Priest, Boss, President, and CEO |
Take the poll!
"`Is SMILE important to a Leader?` : )"
To Vote "Yes" :
http://www.fastcompany.c
To Vote "No" :... |
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 Is the Wal-mart the cheapest still? |
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| Are unions keeping the US from being viable competitors in overseas markets?... |
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 What is the oldest company in the world? |
What is the oldest companies in the world, that are still trading today. Does anyone have a list.
C... |
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 What company in the world is worth the most? Like microsoft is worth like 250 billion or something like that.? |
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 Does the Federal Reserve actually have a Gold reserve? |
| We all know the Fed is a privately owned bank that sells the US it's own money with interest when congress could actually print it's own money free of interest. So why would we pay a big ... |
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 What time is Wal-Mart open til'? |
I want to go to Wal-Mart.
What time is it open until?... |
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 Why do fast food people workers get paid so little? |
I used to be a health unit coordinator at a hospital in Pgh. I got paid $11.00/h to sit on my behind and answer phones and put patients test in the PC.
I have moved to GA and i am looking for ... |
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 What is next for ebay? |
Additional Details
Maybe some understood the question wrong...
I just came across this question, when I was discussing ebay with somebody..
They are a huge company and now ... |
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Ford/GM/Chrysler bailouts........Opinions
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 Who bought who? Just want to see who knows.? |
Did Sears buy Kmart or did Kmart buy Sears?
Additional Details
Actually Kmart bought Sears. I am in management at Kmart and this is the best the company has been in years. he companies ... |
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| A question about harassment in a corporate setting? |
| I work for a very large Fortune 500 company that deals in very expensive merchandise. A situation happened to me recently that I am looking for some input on. My brother recently did business with my ... |
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janjan | How to handle costumer complaints? |
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bgee2001ca
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Smile, be affable, courteous, and remember sooner or later that pain in the butt will finish complaining, and leave you alone. |
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Darth Yoda
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L.A.S.T.
Listen. Don't interrupt, even if you disagree, let them get their gripes out into the open.
Apologize. But do not accept responsibility of the situation, as that could get your company into trouble, apologize that the situation has occurred, for example "I'm sorry that this has happened" or "I'm sorry that that you feel upset"
Solve. Suggest a way out that your company would be OK with. if its still not OK than as a last resort ask the customer for a reasonable solution. Weigh the cost of the compensation up with the possible lost trade and bad pr that that disgruntled customer will spread.
Thank you. At the end of the day they are doing you and your company a favor for purchasing your product. Hope that they come back.
Remember that for every customer that complains there are nine other customers that do not complain and just keep it quiet and either never come back or will just spread the word.
Consider a complaint as both a service to your company and an opportunity. |
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sometimes
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just keep ur cool
sometimes the customers get a bit too haughty but we people cannot afford to loose our temper
so listen to them , understand their problem,
most importantly dont make them wait long it really irritates |
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Josef
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first: take the concern
second: check if it is feasible in your company reasource
finally: Implement it
good luck |
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darcymc
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customer complaints should be handled by company policy. if there is no set policy try to resolve the problem if companies fault,if customers fault sympathize but tell them to hit the road but in a nicer fashion
if they are rude and jerky ...hang up on them close door in face tell them to get out or call the cops depending on situation
good luck customers complaints are usually from nasty people who just want some thing for free |
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adrianismusic
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Be as friendly as you can.
Most people like relate-able people so sympathize whenever possible.
Tell stories that you have in common, to get them through the transition.
Try to be understanding, and once again, don't be afraid to be friendly. It's somewhat infectious Also, be polite, but don't be a pushover if some jerk comes along! They do once in a while! I remember!
I'm sure you do fine, considering the line of work you're in, so keep at it! ^_^b |
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