Poch
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According to http://www.kenyaplex.com/DiscussionForum/8-Resolving-a-customer-complaint.aspx
The first step is to give a simple apology, then make sure you know what the customer wants, give the customer a refund, keep the customer updated, resolve the complaint and finally makeh sure the customer is happy with the proposed solution. |
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Kourtney M
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It depends on the situation and the type of company you work for. You wouldn't handle a customers complaint at McDonald's the way you would handle a customers complaint at a gym. |
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SmartA$$
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Find out what the customer is unhappy about. Then find a way to fix that issue and make the customer happy. |
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Baby G
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The customer is always right. |
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stanleys_2001
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If the complaint is valid... Contact the customer and see what would be required - to "Make It Right"... If it's reasonable - then grant their request... if not - counter with something that IS reasonable.
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don m
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consider yourself lucky. you're probably end up working graveyard at walmart. |
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scissorwizard05
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well first you need to listen to what the problem is. than you figure out what you can do to make that costumer/client satisfied to the best of what to work with. And make them want to come back to your place of business again. and doing so with a positive attitude! : D |
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Bry
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Just tell them that you didn't know that item was like that and you'll give them a full refund if they paid half the amount. Hahahah. |
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jordan R
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personally i work in a petstore i just do what the customer says and then if its wrong in my opinion change it back 10 minutes later |
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D J
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First listen to them, I know it's annoying but you have to let them vent. You need to assure them you will either work to a solution or give them to someone who can. Be polite, even if they get rude.
If you work for someone else be sure you have the authority to solve the problem, if not pass them on to your boss. I'm sure you don;t get paid enough to be yelled at or abused.
Remember, there are some people who will never ne happy no matter what you do to resolve the problem.
So, be polite & keep your cool.
Good Luck |
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jade254
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1) Be calm and truthful (sad to say but the truthful part is NOT always followed sometimes with repercussions, sometimes not.)
2) Listen to the other person complain until they are finished.
3) Outline your options for them and help them find a solution.
Also if it is necessary, throw some apologies in there. Keep in mind though some people will NEVER be happy. |
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Rileyroo102
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try to do your best on fulfilling what they ask |
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Manus
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hear out the complaint, decide whether the complaint is just or not and if its not tell them in no-uncertain words that you wont abide by nonsense and if the costumer doesn't get the point than you better explain to him so his clearly not too bright mind can process it and see his wrong on his own without you forcing it on him. If the complaint is just than you apologize and assure them you will do something about it. |
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mrhockeymike38
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you should know... |
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Erica S
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It is important not to place blame when speaking with the customer. Don't give it and don't take it. Empathize with the customer and ask them what it would take to make it up to them. Sometimes it is less that you would do yourself.
If you can get to the root of the problem and explain what has been done so that this problem/issue doesn't occur again, sometimes that is all it takes. |
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SupaDupa
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Well...the rule of thumb in customer service is that the customer is always right! But that all depends on what type of complaint your receiving. If it's behind the counter at Starbucks, then go give that complainer another drink. If we're talking about a large transaction, I'd leave that to your company policy or your boss's discretion. For the most part; you want to listen, be polite, and be diplomatic when resolving the issue. |
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Manchurian Candidate
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listen to them, tell them what they want to hear, and then do whatever you want. You can always blame it on the company |
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marrsbarrs1
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glock or 44 mag usally does the trick |
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guy with a keyboard
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call them and talk to them for 3 hours until they get angry and hang up. or be nice, either way its gana take 3 hours
http://answers.yahoo.com/question/index;_ylt=AspYrHoQTX_StUEPUkgo0x_sy6IX;_ylv=3?qid=20081210114726AAu3hdK |
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matt d
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tell em to shove it up they A** |
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