How will I amaze my interviewer so he/she will hire me?Im applying as a call center agent.?

I have been interviewing and hiring people for the past 10 years. In my job they trained us on "behavioral interviewing". Simply put, we ask direct question related to your actual experience. I might ask a question like, "Share with me a time when you had a problem with a co-worker, what did you do?" most peole will say something like, "I never have problems with my co-workers, but if I did this is what I would do." Notice that they are giving a hypothetical answer. What I am looking for is an actual event. Something like, "I was working with this one person that said something very derogatory, so I confronted them. They didn't take me seriously, so I had to go to my boss because the behavior continued." I have since started answering interview questions this way. I feel much better about my interviews when I approach it this way.

Another thing to think about is how important your role will be to the company and customers. As a call center agent, you might be the only contact with a customer that the company has. Your professionalism and ability to satisfy the customer will be a direct reflection of the entire company. You might be the first and last person that a customer talks to. This is not something to take lightly. Once as a kid, I interviewd for a job to bag groceries. The store manager asked me what I thought the job was. Of course, I proceeded to tell him about bagging groceries, and then he proceeded to tell me I was incorrect and he made me realize that I was the customer's first impression and the last thing they see when they leave the parking lot. I was an ambassador for the company and all the other employees. Bagging groceries is much bigger than just putting groceries into a bag and pushing a cart out to the parking lot, bagging groceries became rather important to me.

Finally, as hiring managers, we are always concerned with how you will get along with others. We dread bringing in a new hire that everyone hates. It makes you look like you don't know how to hire. So, we look for certain risk factors. We like to see a work history that shows you have worked with a lot of people. We like to see work in a fast pased environment like restaurants or bank tellers. So many peopl I interview don't want to put waiting tables on their resume, and it says so many good things about working with people, the public, and at a fast pace. We don't like to see excessively excentric people. They might be too extreme for our current workforce. I am a little prone to cursing and did once in an interview. I was lucky and still got the job, but now I realize that A LOT of people frown on cursing, and just won't hire someone who curses in an interview.

Most people don't really know anything about the company they want to work at. Do some research on the internet and then be prepared to ask some questions. Talk to someone that works there. Ask questions like "following the normal progression, where can I expect to be in 2 years, 5 years?" "Is management hired from within the organization or dothey always hire from outside?" It is refreshing to see someone actually do the extra things to ensure they get the job.

Good luck.