When I email about a discrepency in account balances, BOA seems to routinely blow off every complaint. They keep replying with a form letter stating that their numbers are correct, the over-balance fee will unfortunately not be refunded and that they appreciate my business, ......even when my question had nothing to do with an overdraft & my account didn't overdraft. I've reiterrated that, and they've resent the same absurd email. They keep messing up my account balances, can't tell me how they got their #'s and can't explain when or where a debit was supposedly made by me for " 'X' amount of dollars." They don't have a clue. They just want me, the customer they "serve" to know they are taking my $$ and are right because they say so. Is this common for every bank? Are credit unions or savings & loans any better in customer service? I told BOA this has happened too much and they should see if someone has their hand in the electronic till, there, but they don't seem to get it.
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Extra info. --
-- There was absolutely no overdraft of my account.
-- They show no transaction for the amount of $-difference in the balance they show & my calculated balance.
-- I record, calculate & DOUBLECHECK each & every transaction I make, on-the-spot, immediately after or during the end of the transaction. If unfinished when handed my receipt, I'll go sit down & finish the tally immediately.
-- BOA can't seem to tell me what, when or where the supposed transaction took place,...only that they are not in error, supposedly.
-- This has happened before, and talking with a live person by phone was about as unfruitful: sometimes a return of some $ but usually not all of it, never an admittance of error, always an assumption that I somehow erred ( --what arrogance). They usually also have no clue about the math -- that is, the way they got from point A to point B: their numbers don't compute. They can say I'm wrong, but THEIR numbers don't compute with basic math skills