chillipope
 |
No, but they should always think they are. |
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HELEN LOOKING4
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Being diplomatic and agreeing with the customer and then suggesting alternatives "which might appeal" can sometimes get a sale with both sides "not losing face". |
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kookymonsher
|
WOW! Kinda cool to see the #1 question I ask in all of my interviews. There is no right or wrong answer, but it is how the individual answers the question and WHY they feel that way. My thoughts? The customer is NOT always right. Not everyone realizes that we have guidelines that we must follow and granted some can be "broken", but there are certain ones that are set in stone. Some policies we can not bend. Customer's think they are always right but in reality they are not. We as managers/associates acknowledge what the customer feels and inform them what we CAN do for them. If we are willing to do something for the customer, they feel they got their way. When actually they did not. However the customer leaves happy for the most part. |
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Kat
|
No. That is a notion that has been abused to and fro. When I was 17 I worked at a shoe store as a cashier. There were always crazy people coming in there trying to get something for free or discounted. One time, I was checking out a lady who had selected about $300 worth of shoes... she gave me a credit card to pay and it was denied. Well, she thought that it was my fault that her card was denied and got really ugly with me. I tried my best to maintain my self control and I called for my manager to handle the situation. She told my manager that I was a b*tch to her and I did something to make her card not work.... being 17 I told her to go f*** herself. I got fired and she got a discount on her shoes...she of course had to pay cash.
So did she have the right to talk to me like that because her card was denied.... no frickin' way. |
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T B
|
No, but Customers seem to love to use that saying. I find it amazing how cheap some people are. Some people cry over 35 cents. |
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pooh
|
usually not, but you must treat them like they are. because without them you do not have a business. |
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Diana C
|
If the customer is always right, then why do they come to th e workers asking for help? Of course not they aren't always right. The manager just says that because they want the people to come to the store more. |
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gerrifriend
|
of course, often they are stupid, misguided, or clinically insane, but they are always right. |
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richard_beckham2001
|
Not always, i work in customer services and the customer can be wrong sometimes. |
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jizzumonkey
|
yes , except for when they are wrong ... |
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random guy
 |
no, but you can just talk bs, to make a sale |
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dels replies
 |
On most occasions. Even if they are not it is good business practice to say they are in order to retain their custom. |
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Moondog
|
Of course not. You just need to make them feel that you think they are right. After they leave or you hang up the phone you can say "What an idiot". |
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dixidan_2000
|
No but you always have to treat them as if they are. |
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elyy
|
customer always right because they :
1. asset company
2. without them your company will get bankrupt.
3. your company respect and appreciated your customers.
4. that the way to get more customer.
But sometimes they are some customer did wrong and we must depend your company from THEM.... |
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Kat A
|
yes or you loss business unless they are trying to rip you off. |
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JEDI MASTER YODA
|
In order to survive as a retail business - YES! The customer experience is vital and the customer is always right! If you have any concerns talk with a Manager or Supervisor and expect good service you deserve it! GOOD LUCK! |
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kayleigh d
|
no. of course not....it might just be what they think is best but it isn't always right |
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sandman
|
No.Chronic complainers,late payers,can be responsible for too many man-hours of service.Dump bottom 10% performers every year,you don't work for free. |
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aerowrite
|
No. Especially these days. Customers these days feel entitled. They want things faster, better, cheaper. Often, it is simply not possible for adhere to their requests. This is especially the case in fields were regulation (e.g. insurance, air transportation, etc) and laws play an important role in what a customer can and can't do/have. |
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Stephen A
|
Yes except when they are wrong |
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*sarah*
 |
no not all the time, its a gimik for u to s u c k up the customers a r s e s |
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jat
 |
SOMETIMES THE CUSTOMER MAKES SOME MISTAKES |
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capa-de-monty
|
yea |
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just trying to make a difference
 |
well of course not but don't tell them that!
you need to learn to negotiate and how to handle a sticky situation like a customer complaint. in resolving the complaint both sides should feel good about the outcome and not like they have been cheated!
sometimes it's best to offer a solution in their favour if you need to keep their custom, or they are likely to tell people who are your customers/potential customers. |
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Maurie
 |
No but your policy might state that they are ... or they might think they are. |
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Eris
|
Well, no, but if you're in the job that requires clients then yes you have to if you want to keep their business even if you don't, it tough to deal with those hard cookies. |
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neal9jsg
|
No. But customers should be treated with respect and be respectful themselves.
I never go in to a shop and treat staff disrespectfully.
However, the store manager is ALWAYS wrong and always a knob-head and 99% of the time totally incompetent.......and usually was the nerdy kid that was bullied at school because he just got on everybody's nerves. You owe it to his or her staff to be rude to the manager. |
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Erizu
|
Yes.
so gimme what he's having |
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magicgee
|
Nope not all the time. |
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meisha h
|
NO |
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