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State reasons....


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dee b
Sears is doing me dirty. Bad product. Bad customer service. No acceptable resolution. What should I do?
Bought a men's bracelet from Sears.

Took it back to sears to have links removed. Inexperienced jewelry clerk bent pen after 15minutes of fiddling with the bracelet trying to remove a link--a job that should have taken 2 minutes.

They replaced bracelet with new one. Noticed cable piece on new bracelet is frayed. Sears could not replace it again in store b/c they have no more in stock & they will not order.

They tell me they will give me a refund in store and I can get the same product off their website (sears.com) however I would have to pay the higher price which is $17 more plus tax. I bought the original on sale. I feel they should do an even exchange.
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Also no other sears stores in area have product in stock
                     
 




Feeling Mutual
Rating
Sears has done far more already than most other stores will do.

Get your rmoney back and go to the flea market, you can get the same item for half as much as the sale price.

Sears has about a 90% markup on bracelets.


littleblooeyeddevil
if they wont exchange make them give you you money back. that's what I would do.


OdinsSon
Rating
take the money and buy a different one from a different store.

Besides , if you look around on the i-net (ebay , yezz.com, etc...) you could find nicer bracelets or the same one for cheaper)


makeloans2
Take their offer to give you a refund. It sounds like they have done more than their share to make you happy and you are not going to be a better offer than your money back. You can get another bracelet so many other places. Try qvc.com. They have tons of mens jewelery and great prices.


Ipsydoodle
Sears is a department store chain in decline. Take the money and call it a day. You will not get any satisfaction from them. The harder you try, the angrier you'll get.


mersh0406
An offer to refund your money is more than fair. I would suggest you accept that offer and if you don't feel you are treated like a valuable customer, take you future business elsewhere. Money speaks louder than words....


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