I shipped an Item I sold on Ebay to the wrong address..the apartment buildings address was ok, but I made a mistake on the apartment number, 105 instead of 1105, I did have a delivery confirmation ...
I was told a lot of stores will be going out of business after Christmas and I was just wondering if anyone knows which ones are going to close? Thank You! Additional Details Meh Yes ...
I went to Wal-Mart late Monday night. There was about 15 minutes left until Tuesday, the day a movie and a videogame I have been waiting for were set to be released. Now, I've done the midnight ...
I was hired April of 2007 and fired Dec of 2007. My last paycheck stub shows a little over $60 was taken out of my checks for Aflac but Aflac says (I have it in writing) that they did not receive ...
forgets to put a stamp on a letter or the stamp comes off. Royal mail will deliver that letter to the address it is intended, but they will add on a £1.00 surcharge plus the cost of a second class ...
Casino with only one hundred dollars. He has no credit cards or credit and no access to any funds for that day. He plans to play roulette. Therefore he has a huge advantage. He can only lose one ...
what do you think??? Yes a bit random...help me please Additional Details Thanks for heads up buckshot...Didn't even think about the big guys having rights on buck or star....
Can anyone tell me what they are really like to work for?I am not afraid of hard work but I expect to be appreciated and respected by my employer.Hoping someone with experience with this company can ...
Gas is over $3.00 a gallon, milk is more then $3 a gallon, if the minimum wage kept pace with inflation since the 70's it would be $17 an hour. When did we become corporate slaves? With all ...
Start with the banks. But use firing squads not fines.
Dizney
no - they loose business and that hurts them where it counts.
Who would get the fines? The government?
Groovy
Normally, I would say no. I would go elsewhere and maybe talk to the management. But, dang it all...U-haul had the worst customer service I have ever seen. This one woman was virtually psychotic and was giving me and my nasty looks because my son was laughing. Oh, and I picked up a cup on the floor and couldn't find a garbage. I asked here where I could throw it, which wasn't even mine, out and she yanked it from my hand and told me it was over there. Not to mention that they messed up our reservation for a truck and she had the nerve to get mad at us. So mad that we got mad back and that we were almost thrown out. Psychotic!
Timothy W
Absolutely not. By the term 'fine' it is implied that the level of customer service would be monitored and overseen by an external agency with the power to levy fines and penalties - and this means either a governmental or quasi-governmental entity.
I believe in a free market economy, the customer gets to 'vote' with their wallet whether they want a particular vendor to succeed or fail.
Rather than have an outside agency police customer service, let the market decide. Why?
1) Having an outside agency monitor CS is practially unwieldly. Would they eavesdrop on calls? What standard would the develop to rate with? Level of CS is subjective - interpretation would by definition be flawed.
2) Anytime you have an outside agency policing a company, the system is vulnerable to bribery, lobbying and cheating.
3) Level of CS isn't the whole story - in many cases the consumer is willing to accept a lower level of CS in exchange for cost savings. Why do people go 'self-service' in a warehouse (Costco) rather than Nordstrom?
Good question. Best to you.
silver_dreams_75
Corporations themselves should not be fined for poor customer service. Instead they should spend more time and energy on training their staff properly so the employee can handle any outcome of a situation with a customer properly. I believe proper training is the only way to "fix" bad customer service.
Chsel
No customers shouldn't be giving them their money.
Lowa
Yes! And the fine should go to the customer! In most cases, if I receive bad customer service I would take my business somewhere else, but I have internet service at home and I can't live without the internet, but I don't really have any other option in my area except that one company and they are HORRIBLE!!
Homepage 
Financial
Forum 
Corporations 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
