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 If you had the chance to really screw over a company you were about to leave, would you? |
Hello all,
I am about to leave my current company for one of greater importance. while although my current firm have in general being good to me, they have used me left right and centre.
... |
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| I have shopped at Walmart for several years, however the last couple of years its seems some of the merchandise they sell is just down right sorry. I returned a filing cabinet recently. The picture ... |
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| It is the my first job, the crew in Mc D. Since I only be arranged to hv 1 short shift there once a week, i really wanna leave for a month. But i'm afraid of losing this job. i've ask them ... |
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| Supposedly there's a shortage, which would explain the high prices, but then, if a shortage, why profits for the oil companies? I don't understand.... |
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 If you know for a fact a co worker is stealing what to do? |
She has been reversing payments in computer, I have informed my immediate boss and he has not done anything should I over step him to go to a trainer or District manager?
or shoould I leave it ... |
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| Did the Starbucks company do something wrong? Ethics? Is it just b/c it is expensive?... |
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| Tesco....................... |
| Have sold out . What am I going to do tonight ?... |
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 Is IKEA a Turkish company? |
I know that Beko, Tefal, Vestel are but how about IKEA?
thanks.
PS: Does anyone know of any more turkish companies that export? Just working on a project on exchange, thanks ... |
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 Best Apple Product so far? |
In your opinion, what is the best product that Apple made so far?
And what should a complete Apple maniac HAVE?
I have an Apple MacBook, Apple iPod Video, Apple Airport Express, ... |
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 HELP!! Target or Wal-mart? |
| My mom is taking me shopping for back to school clothes and stuff, and I told her let's go to target, and she told me "I don't like shopping for clothes there, nothing is ever on sale, ... |
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| IF Work called me on my day off is that condier insubordnation if i refuse to answer the telephone ? can they fire me for refusing to answer my home phone or refusing to return there calls.... |
|
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| I am currently asked to work 40-45 hrs a week but lately has gone to 55-65 hrs is there anything legally I can ... |
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 Are paypal and ebay in the raping business? |
It seems like every time I use one of these services, I'm fiscally raped by them.
Additional Details
So, you guys are saying I should jack up shipping prices, and pass on the ... |
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 Why are we bailing out the auto industry? |
What would happen if we didn't
Additional Details
and when the 14bill runs out what then??? seems like borrowing from Peter to pay P... |
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tricia l | State two reasons why companies want to be measured by mystery shoppers? |
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drunkredneck45
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to check that company policys are being followed and to identify areas for improvment.
in the future do your own homework. |
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CrunchyCookies...Leeds...x
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To check their staff are doing all they can to help the customer.
To check their staff know and care what they're talking about. |
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12252
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That way they can find out what type of every day service is being provide and for quality control on there products. |
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dont want stalkers
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To get an unbias customer opinion. To find out if their stores are holding up the standards they deem and expect to be acceptable. |
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?
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First to keep staff on their toes.
Second they do it to find out which of their staff
is more competent to handle situations |
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Solace
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A mystery shopper does not hold any favortism toward the company. Second they are supposed to expect to be treated like a customer with money. Most companies are only nice to people with money. Sad but true. |
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smile_girl
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1. To test security of store and staff awareness
2. To test staff skills (i.e. greeting, manners, attitude, helpfullness etc) |
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Jen G
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1. Gives them a snapshot of the service provided in stores.
2. Allows them to measure certain aspects of customer service that are important to them. (i.e. if the associates greeted them while going through the store). |
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thecol
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Mystery shoppers are there to monitor discipline, service and that all correct and appropriate procedures are being followed... It is actually very easy to get into... you can sign up on a website, have a set list of questions to ask, and then you get your meal/ drink/ little fluffy thing free, and you get paid for your time... |
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oldsoftee2001
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Since I am doing this currently I can tell you it's not as cut and dry as you are making it out to be. I am given a store to shop. When I arrive at the store I see how many carts are in the parking area, how much trash too. then cleanliness when I enter the store. I visit every department in the store looking for a worker to talk to. see fi they know their stuff and see how they respond when I ask where to find something. I have to buy one item for which I am not reimbursed. I evaluate the checker and the bagger (if ther is one) and leave. Again I count carts, and check for trash.
When I get home I transfer my notes to a form to file and enter my shop report on-line. I am paid for time and mileage only.
I do not know of any secret shopper program that pays for items purchased. They may exist but I do not know of them.
ps. I work for the company whose stores I shop. I did not pay anything to get this job they pay me. |
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ddot2882
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A mystery shopper would have an anonymous encounter with the sales staff..that is they wouldn't be nice just because they knew they were being watched. The mystery shopper could also comment on the cleanliness or lack there of in the dressing rooms and in the store on the whole. |
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Donna M
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What better way to evaluate your business than to ask a customer?
Reason number one: Customer Service Team.
The customer service reps that you meet at a store or other business are the face of the company. It is very important to business owners that their team is courteous and helpful to each and every customer that walks into their store. A mystery shopper is the only way to get precise feedback on how well a customer service team is handling the business.
Reason number two: Cleanliness of property.
I don't know about you, but I would much rather do my business at a company that takes care of their property. The alternative, messy storefront or parking lot, sends a message of carelessness and reflects negatively on the company. Mystery shoppers can share their opinions on the cleanliness of companies, as well as suggestions on improvement.
Reason number three: Quality of merchandise
Even though this seems like a no-brainer, it happens. One would expect to find products in great shape, unless of course you are in a second-hand store. Some mystery shoppers are inspecting merchandise for flaws in comparison to other companies with similar items.
Reason number four: Value for your money.
As a mystery shopper you are sometimes required to rate the price and value of a product compared to that of another store or brand.
I know that the question was for two reasons. Look, I just doubled your request at no extra charge. How's that for customer service? =) |
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Ratdaddy
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1. To get a true reading of how their associates are performing. Usually they pick ordinary people to shop and fill out a questionaire.
2. To ensure they are offering the best customer service.
Note: Customer service in America is non-existant. It's every person for themselves. Rarely will you find quality Customer Service. |
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Mariposa
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To find out how their customers are treated by a nuetral person (the person has nothing to gain or loose by telling the truth where a worker may not want to tell all the bad info). To gain a new customer. (If the mystery shopper had never been to the place before and had a good experience, they are likely to return and/or tell their friends about how good the place is.) |
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KA
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i doubt they truly exist but perhaps to check up on employee work habits, friendliness, honesty. |
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Green With Envy
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thye dont well not that i know of |
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