David H
|
Don't get me started. Just yesterday my friend had their wireless networking "solution" installed. The installer was a a cable splicer with no networking background. They paid $150.00 for the router install and they lease the router from comcast for a few dollars a month. I told him I can install a router in about 10 minutes, but he wanted the modem moved to another room so he needed cables spliced.
He has two computers. The one upstairs wired to the router was working, but the installer left before he got the downstairs computer connected wirelessly working. My friend spent hours on the phone with comcast tech support trying to get it hooked up. No solution. I walked in at 7:00pm. I was surfing the internet on the downstairs computer by 7:10pm.
The signal strength on the wireless card was excellent, but internet explorer was freezing on start up. I right clicked on the explorer Icon and choose the Start Without Add-ins option. It went right to the home page. Then I found the problem add-in and uninstalled it. The Comcast phone tech thought the problem was with the network, but the signal strength was excellent. Explorer was just freezing on start-up. My friend had a netscape navigator icon on the desktop. All the phone tech had to do was tell them to click it. Netscape was working fine. It all seems so logical to me: Computer is connected but Explorer is freezing, so try a different browser DUHHH!!!.
I must advise against comcast's wireless networking solution. It is easy to install a router yourself. If you are not up for it and you don't have any friends who can handle it, you can get Firedog to wire 3 computers for you for about $100.00. Comcast's excuse for charging $150.00 is they will support problems with the wireless network if you buy their package. From what I've seen their support isn't worth it. |
|
Jon C
|
Suck it Comcast! |
|
Looking for the REAL answer!
 |
they suck horribly |
|
oh wow
 |
its crap |
|
*Mz Ciska*
 |
its horrible |
|
Jennie
|
What customer service. It's so terrible. I have never been helped by them. They just give you the run around and charge you for it. |
|
krennao
 |
I never had a problem with them |
|
Yahzmin (US)
 |
Actually, my last experience with them was great. They showed up WHEN they said they would, did the work quickly -- and fixed things beautifully. Weird -- who WERE those guys? |
|
daemon747
|
I'm with ACN and they offer 24 hour 7 days a week customer service and I always speak to a person not some stupid voice mail extension. |
|
mmuscs
|
I have never had any problems with them. |
|
mindspin311
|
Horrible. I've had problems with watching shows on demand, and they have been no help. Everytime a video won't play, I have to reset the box, wait 20 minutes for everything to load, and hope that it will work this time.
I also called them about adding NFL network which they took off without are consent. It took 3 calls and nearly 2 hours to get it back. Some of the worst service I've ever had.
I had timewarner when I was in NY, and that service was great. Just wish they had multiple cable options in central mass. |
|
john
|
. |
|
mr. cheeze
|
it's pretty bad |
|
klm
 |
Unfortunately, I haven't had good success with Comcast customer service. The Reps aren't trained properly or isn't knowledgeable of their products and give wrongs answers to the customer. |
|
m.charlee
 |
Good when u get someone who knows what they are actually doing. Which is rare. |
|
j6776c
 |
absolutely terrible I do not have cable or cable internet any more just in defiance of their crap |
|
Ashley J
|
ok |
|
Ms. Jo
|
I don't like very much, but I still like cable better than satellite! |
|
Danielle
|
I work and subscribe to DISH Network service but I had Comcast for quite some time before making the switch. Comcast has great OnDemand selections don't get me wrong but I know that the value of what I get with DISH and how much I spend a month, it is well worth the switch. DISH is ranked #1 out of all cable and satellite providers in customer satisfaction and has beat out Comcast 10 years in a row. I love DISH because I get the most HD channels an they are all digital. I highly recommend that people check DISH out because it's well worth it.
*Danielle |
|
Gilbert
|
In reality, i am a manager in the comcast service center located at mexico and we have been working in improving the customer service in the area. The thing is that some people are not aware of how really to help people, but being in the other side you could really be finding people who want to fool, get more promotios or even have a discount when that is their way of working every day. The main problem is that the culture in behalf of the service is not taken to a point in which the customer is a non abusive and promotions seeker and the rep is not always finding the fastest solution to make less calls in less time. We have to see both parts of the scenario and comprehend that patience and good manners are valued more that just being in the phone and screaming until the ears explote.
Sometimes in my work at this facility, I have been seeing realities of people who have horrible problems, and reps that in reality make everything to help, but the most important thing to remember is that the way you want to be treated is always the way you treat people, so being nice won't be hurting anyone!! Just think really about this. |
|
| |
|
Homepage 
Financial
Forum 
Corporations 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
