hi yahoo community i recently received an email from some company from england or some company in europe and the email claimed that they will send checks to my house address and i take 10% of it and ...
I am bored and am in need of some new office pranks to pull on my coworkers. If anyone has any ideas how I can cause the downfall of my coworkers i would be very grateful!!...
Ive been offered to work at Starbucks and I am wondering if the pay is actually higher than minimum wage? If so how much(California)more? Is it easy to learn everything? Especially the drinks? Is it ...
I hear arguments both ways, but I think the thing that has stuck with me most was told to me by a good friend. He is a corporate accountant and his wife is a teacher, both college educated. He told ...
Super Walmart is coming to my town of about 17,000 and I am so afraid that means the end of our KMart and small grocery stores and hardware stores that I love to shop at. I refuse to go there and I ...
I pride myself on having exceptional customer service skills.
1. You must respond to the customer in a professional & timely manner and be courteous. The customer needs to feel as if they are your only customer and the issue that they have is your issue too.
2. You need to make the customer feel that you are doing everything in your power to resolve their problem as quickly as possible, and that the fix will be a permanent fix, not a work-around until something else is done.
3. You need to keep the customer up to date on the progress on resolving their issue. If it takes longer than a day to resolve, call them and give them a status update on their issue.
4. I am not satisfied until the customer is satisfied.
Having worked customer service for over 20 years, I feel real sorry for any customer service rep that handles any issue that I have, as I know what to expect.
Bogie
that is an oxymoron
thgurkha
That you have an exceptionally profitable organisation because of repeat customers happy to favour your service/products because they are exceptionally well treated there.
giantsfanatic6165
uhh.... it means that u r nice all of the time and really helpful and you try to get along with the customer. oh, and try to be funny. i always love funny cashiers/waiters/waitresses/someone else who helps a customer
quizzard123
Shouldn't this be in the Fiction Category?
But seriously, to my mind, exceptional means giving MORE than the customer expects (or in many cases deserves!)
blondesarenotdume
it means that ur great with customers really its not a bad thing its quite a good thing really
Ash
That it really wont be that exceptional and you'll just end up even more angry after the whole ordeal.
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