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jollibee
What exactly are call centers?? what do they do, what service do they provide??
                     
 




Martini Babee
Rating
They are a centralized center (usually an 800) where people call to get information on various services. All the big companies have call centers (Cingular AT & T, Bank of America, Washington Mutual, etc.). Customers are given an 800 number to call for questions and service on an existing account. The call centers have several people just there to answer phones (service and maintenance) on existing accounts within the company. Some call centers dial your number (I'm sure you've had those telemarketing calls at night) to solicit you for new business.


Jake L
Rating
Call centers are where hundreds of people are staffed to answer the phone for a company's customers: anything from credit card companies, cell phone companies, to airlines. They take payments, answer billing/product questions, make reservations, schedule appointments, etc.


killintimer
Rating
They call your house every evening just as you are sitting down at the dinner table.


jim1965_99
Depends. Call centers are outbound sales calls that bother people at home, or they handle customer service for a company. The difference is inbound or outbound.

Jim


Maria2Blue
Rating
I work for a credit card collection agency at a call center. Basically we call people and tell them they are past due. We do have a customer service call center also. Everyone has call center for telemarketing and customer issues. The link below has a picture of a call center.


PS...you probably would have gotten a better answer if you typed in "call centers" on dictionary.com


nowhereuare
Rating
Call centers can do a number of things two most common being:

respond to customer inquiries about a product
call people that expressed an interest in a product


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