What work is done in a BPO/?

Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction,productivity growth and innovative capabilities. Hence, a source for strategic advantage.

Traditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization. However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors.

BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.

Leading BPO in India are wipro,Intelnet,accenture,E&Y,EXL,WNS,EDS convergence etc.

all cost saving works are done in BPO
for example, an american acccountant cost more then 35000 doller in a year, but if the same accounting work is outsourced to developing countries, it will cost only 14000 to 16000 doller per year, by fetching the same quality of work

if you analyse why there is BPO
the good answer is eager to money
this is not specific to individual is is applicable all companies like yahoo and microsoft and coco cola etx

The answer given by "pp" above me explains BPO in details.
It is nothing but "outsourcing".
And the IT has made it possible to a large extent.

A BPO farm may perform the following :-
- call centre
- help desk
- trouble shooting
- guidance and information giving
- billing & calculations
- all record keepings
- HR management and pay roll
- designing
- law related advices
- courier, despatch and logistics
- medical transcriptions
etc etc.

receving calls is one of the job

Yes, it's outsourcing mostly, apparently, to India which leads me to believe anyone can do it since all you have to have is a manual in front of you to read any random page you flip to and partially speak the English language (i.e. Yes, No, Can I Do Anything Else For You Today?, etc. etc.)

TameBeast Yes, it's outsourcing mostly, apparently, to India which leads me to believe anyone can do it since all you have to have is a manual in front of you to read any random page you flip to and partially speak the English language

for a person who has completed his MBA(finance) wich is better in oracle financials,SAP,finance BPO

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