~♠♥CJ♥♠~
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Because companies treat the employees who work in customer service like crap. And to add to that, most customers treat them like crap too. You do the math. It's hard to be pleasant and helpful when all you get is crap all day long. You should try it someday and tell me how it works out for you. |
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stevejensen
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Because companies don't treat their customer service departments like an important part of the business. The units that make the products treat customer service like it doesn't matter and never give customer service enough information to be able to actually help people. |
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LONG-JOHN
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SIMPLY ,BECAUSE THEY REALLY DON'T WANT TO HEAR FROM YOU ( OR,ANYBODY ELSE, FOR THAT MATTER) ABOUT SHODDY PRODUCTS AND/OR CONSUMER COMPLAINTS!!!!---"THEY" ALREADY HAVE YOUR MONEY,AND THAT'S ALL THEY'RE SO OFTEN SEEMINGLY CONCERNED WITH---IT'S "LIKE GO AWAY,KID, DON'T BOTHER US,NO MORE!!!" |
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Amanda M
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Its because they dont care most of the time they arent even in the same country!!!! And the rate of cust. service has gone to crap around here i do agree!!! |
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upaliwickramathilaka
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Customer attraction & custormer service are two sides of a same coin.If a company's mission is focussed only on one side of these objectives you often face these type of situations.
A company's growth depends on properganda, reputation & host of other skills & its HR.Depending on the quality of a product or service, custormers generally be stciked to few brands.
My view is business commiunity should train both wings to sustain. |
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codemax77
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The only way customer service will ever respect customers and do their jobs correctly is when the consumers stop buying from companies and businesses that treat them like dirt. Companies will wake up when consumers collectively come together and take their money elsewhere. ITS ALL ABOUT MONEY! |
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orisons
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I have nothing but respect for those in customer service who do their jobs well and actually try to help the customer - but let's face it people, if you are a go-getter and you actually care about your job (or want decent pay), you don't belong in customer service.
Talented people figure out how to get out of customer service. Customer service "lifers" are not exactly rocket scientists, nor are they generally pleasant people - you wouldn't be either if your "retirement plan" consisted of working as a greeter at some bargain-basement retail chain because you could barely scrape by on what you were making in your youth, let alone save up. |
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Tammi D
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the problem is because the general public is generally stupid and/or lazy: can't or won't read the instruction manual and have poor communication skills that they can't effectively communicate the problem. so rather than directly offend the customer, it's easier to say "i don't know" or "not my job" |
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Brenda S
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I know...where I work we are all about Customer Service
even when the customer is wrong.
now you could stand and wait forever, not to mention if you call on the phone for customer service...Real fun
Press 1 Please Hold...Blah Blah Blah |
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Gem
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1. "I don't know" is a valid answer if the CSR doesn't have the real answer, would you rather have them lie to you? Of course "I don't know" should be followed by, "I can try to find out for you".
2. Many large companies have moved their CS departments overseas to India, Bangalore or Eastern European countries, so not only is the CSR getting screamed at all day, they are having a hard time comprehending the language.
3. Many customers are downright rude and vile, how long would you last with people screaming at you, calling you names and generally making the job hell?
You have to remember that the CSR is usually very low paid, has no power to do anything and is treated like crap by both customers and management.
Try treating them as HUMANS with dignity and proper manners and you may be surprised at how helpful they will be. You catch more flies with sugar, than with salt.
But really, some companies don't care about service, all they care about is selling the product, then using it is the buyers problem.
What did we think would happen when we keep demanding lower prices? We are losing our jobs and our ability to get great service.
Good luck to us all. |
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mel
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they are not obligated to tell you who they are (even though they have to know everthing about you) so they have no responsibility to do a good job. they are not culpable. |
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sasil85
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Like others have said would you rather have someone tell you a lie or an "I don't know"/"not my job". All you have to do is ask where to be directed. It may seem like bad service, but thats not really the companies fault, its the customers. Basically world went and got into one big hurry. Now you have to be quick quick quick. No time for please thank you give me my stuff so I can blow more money on useless junk that I probably broke myself, but now have to come back and complain about. If people would just take a step back maybe ask how it works it would have been avoided. Basically people need to slow down to allow the service to happen vs. the hurry up attitude. |
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