I began dealing with Franklin Collection Services out of Tupelo, MS a little over a month ago after running a credit check and finding that my husbands ex had defaulted on an account that she had opened with his SSN. After giving her the option to pay up or be reported for identity theft, she paid us and we paid them in full. When I talked to them to start with they were oh so nice and promised me that I would get a letter of satisfaction when the account was paid. Well, today I called back to follow up on that letter and was told that it was a $5 fee for that and they were no longer very nice. So, lets see - I was the victim of identity theft, I was promised the letter and I got the account resolved for them and they want to charge me $5 for a receipt??? Is this legal? It certainly isn't good business. Any ideas on how to get this letter that I certainly feel I am entitled to without being duped for another $5? I just want something for my files to show that things have been taken care of.