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r&cthomas@sbcglobal.... | How do I get back money that was charged to our credit card for "services" not received by a company? |
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sunshine_today
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You have to write a dispute statement to your credit card. You can call your credit card company and dispute the charges and they will temporarily give you credit you back the funds, but you have to write them a letter detailing why the transaction is fraudulent. Look on the back of your credit card statement for disputing procedures. |
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atmjay
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Make a good-faith effort to resolve the dispute with the merchant. Document who you called, the phone number, and time of day. If they do not agree to refund the charge, notify your credit company. You should not wait more than 60 days, two statement cycles, before you dispute it. They will place the transaction in dipsute and reverse any finance charges and issue a provisional credit. They will send dispute foms to complete. This is where the good-faith effort can be documented. Return the documents to the credit card company and they will start the dispute process with the merchant on your behalf. You will be notifed of the results. Additionally, if the card is VISA, you can request that the issuer complete a "Notification of Consumer Complaint" This will document the negative event with VISA USA. If they get very many of these, their ability to accept credit cards could be limited. |
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Pure G
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You must write to the credit card company to dispute the charge. Phone calls won't be considered an official dispute. |
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loligo1
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1. Call the credit card company
2. Go over the statement and the fraudulent additions to your account
3. Look to see if there is a phone number of the fraudulent company on your statement
4. Dispute all bogus charges in writing.
5. Save all your original copies of your receipts
6. Fax a copy of the original receipts to the credit card company.
Call the fraudulent vendor if you have been supplied the number and tell them you are officially disputing all charges for services or goods not supplied |
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kadel
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Call the company. If they do not refund the money, send a letter to the credit card company (you can usually do this online), stating that you did not receive the service, that you requested a refund that the company did not give you and that you want the amount credited to your account. The credit card company cannot charge you interest on the contested amount. They will make an investigation and refund your money when the investigation is done. That's why it's nice to use a credit card and not a debit card. |
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kiki1977
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the first thing you should do is call your bank or credit card company and explain the situation to them. they will tell you from there what the next step should be. good luck to you |
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Judy1
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WRITE to your credit card company - phone calls don't count. And there's often a time limit that your credit card company allows after the first time the charge shows up on your statement where you can dispute it. If the time limit has passed, they might still take it off your bill but don't have to.
Check your statement or the credit card company's website for their procedures - they differ between companies. |
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Juby
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Call your credit card company and explain what happened, they should be able to take this charge off your bill. I would also send it to them in writing! |
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answerhog
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call your credit card company and tell them to perform a reverse transaction. |
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dido45dido
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First call that company and see if they won't issue you a refund if that does not work you will have to go to small claims court |
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daddysnurse
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Call your credit card company first. Then call the company that charged your credit card. If you don't get anywhere, e-mail or write to the Attorney General's office in your state. |
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D
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I went through my credit card company and the BBB to resolve the dispute. |
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