I had three cell phone lines with Sprint that I decided to cancel because Sprint's customer service is the worst. Anyway, since I did it before the contract expired, I'm being charged the early termination fee, something I was well aware of. I had some unexpected bills come up, and I called Sprint to make payment arrangements for $100 every two weeks, which I think is a pretty decent arrangement, but they want me to pay in full by Apr 14 or else my account will be sent to collections, exactly what I was trying to avoid. I was told by five Sprint reps and 'supervisors' no payment arrangements could be made because my account was cancelled, and even if there is intent to pay, the account will be sent to collections if not paid in full by Apr 14. The last rep I spoke to told me the same thing, but he said I shouldn't worry because after being sent to collections, I had until Jun 9 before it appeared on my credit report. I'm so confused-is this true? Are there any other options? Thank you.