I recently had my line connected to bt an engineer came round and activated the line I was then told a bill for this charge would be sent out. about a week and a half later the bill had still not arrived B.t then without any warning have barred my line unless I make payment I have phoned up numerous times to get the bill paid I have waited in the queue for up to an hour and a half on each occasion when I finally get through some idiot asks all sorts of questions to confirm my account I then have to sit there and spell out my address and the next minute I get cut off from their end this has happened a few times now and this bill still remains unpaid any ideas because this is now taking the p*ss