Does it irritate you being called Sir or Madam by a call centre when they know your name?

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Angie

Does it irritate you being called Sir or Madam by a call centre when they know your name?

Also what else irritates you about call centres/Insurance companies in the service they provide?
Additional Details
I mean when you call them?

Chula

Sir or Madam is a courtesy from of etiquette. I'm not offended by either. I just hate when they call to promote or get a commission off of selling you something you really don't want.

Mara

Why should it be irritating? It's a lot better to be addressed as Sir or Madam or asked how one wishes to be addressed than some punky teen calling an older person by their first name!

Steven C

no it doesn't it shows respect on their part. i hate being transferred 50 times before i get help for the reason i called

doublewidemama

It just irritates me that they call at all.

Custo

I hate being treated with insincere niceness. I hate a customer service person using my first name, period. Its insincere, and full of passive-aggressive manipulation. I know that might seem a bit extreme, but I hate feeling like a phone rep is trying to placate me unnecessarily. Its TOO nice. I'm OK with ma'am. You're only on the phone (optimally) between 3-5 minutes.... Which is not enough time to actually develop a rapport. Its fake. If I call, and have to wait on hold & then speak with someone, I've already taken 3-10 minutes of my day just navigating the IVR, and then explaining my issue... I don't even care if they know my name, I just need them to speed it up... I think its arrogant & pushy to use a callers first name, period. Using Mr. or Mrs is fine, as long as you can pronounce their name.... So is ma'am, if you're saying something like, "Yes, Ma'am" ... If they address you by your name first, its usually ok to respond in kind. But, not always. Especially if there's a large gap in age. Lots of things irritate me about insurance & the services they provide... I could go on... But I won't.

Angel girl

No, not in the least....

by the way Custo seems to have "issues" she may need to get some anger management.

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