Two months ago i went to see a podiatrist who prescribed me some non custom orthopedic sandals and insoles. I wasn't sure if these were covered by my health insurance provider so i called to ask. The lady i spoke to told me it was and i should fill in a form for medical devices. I did and mailed it in. They then lost it, so i faxed in copies they then told me i wasn't covered.

I called today and spoke to a supervisor who told me i wasn't covered for non-orthopedic footwear. He says in the noted the call center representative took of our initial phone conversation i asked about custom footwear which was covered. I was also told that it didn't matter anyway as apparently a "sandal" is not footwear. Apparently though they do record conversations this one was not recorded. how convenient. He refused to help me so i gave up.

But while going through my files i realized that the form the lady had told me to fill out says clearly at the top "not for custom orthopedics". The supervisor also told be it was ridiculous that a health insurance company would ever cover non custom orthopedic footwear. I know when i called that i told her it wasn't custom and i know she told me to fill in the medical devices form which is NOT for custom orthopedic. I am looking for any tips on dealing with health insurance companies, insider things it might be good for me to know. I live in Canada (but welcome tips from people who have worked with US health insurance companies)and have considered making a threat to complain to the Better Business Bureau as that seems to be the only thing i can think of. At this point it's not just the money, but someone is lying to me. I know what i was told, somebody made a mistake and they are trying to cover it up.