I had been using Allstate for my auto insurance since last summer and had no problems with them, no tickets or accidents but on May 19, 2010, I got a letter in the mail saying my auto insurance increased to $417 a month because they said my son had his drivers license. I called them on the phone and told them my son had taken drivers ed in Jan 2009 but never took the test to get his drivers license. He has not driven a car since he took drivers ed over 18 months ago. I told this to Allstate but everytime I called them on the phone, I would get someone in India who couldnt help me. I decided to switch insurance and went with State Farm. I went to an agent and explained to them that my son had his permit but wasn't driving and wasnt ready to practice or drive yet. They were very understanding and told me not to worry about it. A few days later, my children's grandmother passed away and my son went to go stay with my ex husband for the summer to help him ( he has a chronic illness). State Farm told me that Allstate should refund my money that I had already paid. My insurance was due on May 16 and I paid it on May 15,2010 and I cancelled with them 5 days after I paid them. Allstate is refusing to give back the money I paid for my insurance and I cancelled with them 5 days after I paid them. State Farm has told me they are suppose to refund my money and this has been going on over a month. What do I do next? I am tired of calling and getting someone over seas who has no clue what I am talking about. Sorry about the vent but this is frustrating.
Additional Details
I think Allstate will not refund my money because they claim my son has his drivers license and he doesnt. He doesnt even live with me and they are giving me the go-around on getting my refund.