Mama Teddy
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Call the customer service number and ask the company what the process is for filing a claim. Maybe there is information about this online at their website.
Make sure that you document every phone call and written correspondence, including dates, times, and names of people you speak with.
Give information they ask for, but don't volunteer too much extra, it usually hurts, rather than helps.
Be prepared to search a little bit, as they probably won't put it right out there. But definitely keep calling and asking until you get a satisfactory answer. |
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butter
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if you want life security you have to check more info
http://www.freewebs.com/getinsurance |
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President, www.HSAInside.com
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Call your agent, a good agent will be familiar with the claims process and can help you with the proper forms. Example with Blue Cross of ca. you can call and appeal the claim right over the phone. |
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MOM KNOWS EVERYTHING
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They have to tell you what the procedure is. Read the denial form carefully. It should tell you right in that form what you have to do to appeal it. If it doesn't, at least there must be a toll-free customer service number you can call. |
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ruth4526
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The insurance company should supply you with a claims form. Call and ask for it. If it is workd related, check in the office to see if they have one. Some doctors file them for you also. |
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zippythejessi
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First thing: call them and ask what their procedure for appeals is if it is not clearly spelled out on the denial. ESPECIALLY address/fax numbers!! Secondly: provide all documentation requested - or whatever is pertinent to the claim, such as doctors' office notes, etc. Thirdly: be dilligent about following up on the appeal - such as ten calendar days from the date you submit the appeal to confirm reciept of the documentation, then every ten days afterwards - unless the insurance tells you it will be a minimum of time before it's processed. (such as 30 business days - in which case, allow an extra five days and start calling.) Finally - be sure to follow all instructions properly and ask for clarification on those you have questions about.
Good luck!! |
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sawftandtender
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Call your insurance company and ask them what their appeals address and process is.
In most cases you can simply type a letter stating why you what them to review your claim and send it to the address they gave you when you called along with a copy of the explanation of benefits (aka EOB) they sent you.
Keep copies of the letter and EOB.
Call them back in 2 weeks from the date you mailed the letter and make sure they have it and are processing it.
It is even better if you can get a name and fax number of a person to send the appeal directly to them and then you have someone you can hold accountable when you call back and check up on them. |
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mbrcatz
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Read your policy. Write the letter. STate in the letter what you want them to do, and why the policy should allow it to be done, which provisions. Ask them to respond in writing. |
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